Customer Experience Specialist

Customer Experience Specialist – Part-Time

• Join a National Leading Company
• High achieving, fun & inclusive team
• Part-time role | Wakerley-based | Free On-site Parking

Are you a problem-solver with a passion for interacting with people? Do you thrive in a fast-paced customer service environment where every day is different? We’re on the lookout for a passionate Customer Experience Specialist to join us part-time.

About SIGNET: 
Signet is a leading packaging company that is committed to delivering exceptional products and services. Over the past 55 years, we've grown into Australia's leading packaging company with a national footprint of production and warehouse facilities located in Brisbane, Sydney, Melbourne, Townsville and Perth. The role is based at our Brisbane Head Office in Wakerley.

About the role:

Within the role, you’ll be at the heart of our customer interactions; handling custom orders, resolving enquiries, and ensuring every touchpoint leaves a lasting impression. You’ll engage with customers via inbound calls and email, processing orders, assisting with unique requests, and collaborating with internal teams to enhance the customer journey.

Beyond the day-to-day, you’ll also be a key player in keeping things running smoothly whether it's providing product insights, refining database records, supporting marketing campaign efforts, or even jumping in as backup for the customer experience call centre team when required. If you love making customers feel valued, working with an awesome team, and bringing energy to everything you do, we want to hear from you!

The ideal candidate will have:

• Strong customer service skills via inbound calls and email
• Problem-solving mindset with initiative and attention to detail
• Excellent time management and communication skills, adapting to different audiences
• Experience in a high-volume, customer-focused admin role
• Ability to work independently or as part of a team
• Strong interpersonal and listening skills
• Experience meeting and exceeding KPI goals
• Positive attitude and strong team player, contributing to a great vibe!

As a member of the Signet team, you will be offered a range of benefits including:·          

• Birthday Leave
• Need to visit a physiotherapist? We have one onsite for complimentary use for team members. 

• Access to qualified Employee Assistance Program. Available 24/7/365.

• Length of service recognition program celebrates and rewards milestones with the Company. Our average tenure is 7 years.
• Employee of the Month Awards recognising employees who go above and beyond.
• Training and development opportunities
• Paid parental leave

To apply please ensure you include a cover letter expressing why you are interested in the graduate program and if you are applying from interstate include your intention to relocate to Brisbane. 

If you want to be considered for this position, you will need to provide evidence that you have unrestricted working rights to work in Australia / New Zealand. On this occasion, we will not consider applicants who require sponsorship.

Signet is an Equal Opportunity Employer that values diversity. We are a merit-based organisation that supports long-term sustainable employment in delivering a safe operation and environment.