Insurance Officer

Job No: SSC1316
Location: Sutherland Shire

Join Our Insurance Team!

  • Play a key role in enhancing community trust through strong risk management practices.
  • Contribute to a culture of continuous improvement of our insurance risk mitigation practices within the organisation.
  • Utilise your expertise to foster relationships and support claims management effectively.

About Us

Sutherland Shire Council is a progressive local government committed to providing exceptional services and fostering community trust. We pride ourselves on our inclusive culture and dedication to serving our community with integrity and transparency.

About The Role

The Insurance Officer plays a crucial role in working closely with the Insurance Specialist, ensuring claims are handled fairly and transparently. This position supports the implementation of the Insurance Management Framework while providing valuable advice on insurance-related matters within the local government context.

The Insurance Officer also focuses on promoting a robust insurance risk culture through continuous improvement and stakeholder engagement, ultimately enhancing the community's confidence in the Council's practices.

Key responsibilities include:

  • Administer under-deductible insurance claims on a day-to-day basis.
  • Collaborate with external insurance managers to improve claims management processes.
  • Conduct research on emerging risks to inform strategic decision-making.
  • Ensure compliance with Council’s Code of Conduct, policies, and relevant laws.
  • Promote customer-centric behaviour and seek continuous improvement in service delivery.
  • Maintain good governance and enhance community trust through effective insurance practices.

Who We're Looking For

The ideal candidate will possess a combination of relevant qualifications and experience in claims management, along with a strong understanding of insurance policies and legislation. We seek a proactive individual who can operate effectively in a dynamic environment and contribute positively to our team culture.

  • Tertiary qualifications in a relevant discipline or equivalent experience.
  • A current Driver's Licence.
  • Experience in managing claims for a large insurance portfolio.
  • Demonstrated ability to provide customer-focused support in claims handling.
  • Knowledge of the Civil Liability Act 2002 and Australian Road Rules.
  • Strong planning and organisational skills with attention to detail.
  • Proven ability to foster effective relationships both internally and externally.

Join our Team and Grow with Us!

If you are ready to take on a challenging and rewarding role that makes a real difference in the community, apply now to join our team at Sutherland Shire Council!

  • Apply by responding to our online application questions and submitting your resume outlining why we are a great fit!
  • Get your application in by 11.59pm: Wednesday 19th March 2025
  • Interview date: Interviews will be facilitated within 2 weeks of the closing date
  • Package: $80,196 - $89,815 gross p.a. plus 11.5% superannuation.
  • Hours of work: Permanent Full-Time 35 hours per week with option of 19-day month. Applicants seeking Part Time hours may also be considered.
  • To benefit your wellbeing you will have access to fitness passport, corporate membership to our leisure centres, employee assistance program, annual flu shots, health and wellbeing programme and novated lease options.

Suitable candidates are subject to pre-employment screening which includes Reference Checks, Work Rights Verification, Identity and Functional/Medical History Checks (including Covid-19 Vaccination), and may also include a Criminal History, Qualification and Working with Children Check. Employment is subject to clearance of all these checks.

Click on the link to check out the Position Description

Reach out to Samuel Perrau sperrau@ssc.nsw.gov.au Insurance Specialist for any job specific enquiries.
Alison Wady awady@ssc.nsw.gov.au Talent Acquisition Business Partner, can assist with any recruitment related enquiries.

Apply Now

Privacy Acknowledgment

Sutherland Shire Council (Council) adheres to The Privacy and Personal Information Protection Act 1998 NSW when collecting, using and storing your personal information, and is committed to ensuring the privacy of your personal information. Council is collecting your personal information as part of the recruitment and selection process and advises your application will be hosted by an external service provider under contract by Council. By proceeding with your application, you acknowledge your personal information will be hosted by Councils’ external service provider until such time as you notify otherwise.


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About Us

If you want to make a difference and be part of a challenging and rewarding working environment, then joining us just might be the right career move for you! Join a passionate and dedicated team covering a diversity of services, industries and occupations.

At Sutherland Shire Council we do more than serve our community – we are our community. Our energy can be seen in everything we do. From having a can-do attitude, to embracing change and opportunities, being people-centred and working together as one.