Customer Experience - Memberships

Job No: SSC2006
Location: Sutherland Shire

Turn conversations into memberships and members into community!

Are you a people person who loves building connections, creating great customer experiences and excited about helping grow a thriving membership community?

Bring your people skills, sales confidence, and positive energy to Sutherland Shire Leisure Centres Team in our Customer Experience – Memberships role .

What you'll be doing

  • Creating welcoming experiences and delivering outstanding customer service for our members and visitors
  • Connecting with customers, understanding their needs and helping them find their perfect membership fit
  • Turning enquiries into memberships through proactive engagement and sales conversations
  • Driving membership growth by promoting our services, identifying opportunities, and building strong member relationships
  • Managing membership administration from sign-up to renewal, cancellations, membership changes and record maintenance
  • Supporting front reception during busy periods and helping create a positive centre experience

What you'll bring

We're looking for someone who:

  • Holds a current NSW Working with Children Check
  • Loves connecting with people and delivering exceptional customer experiences
  • Has confidence in sales and enjoys achieving results
  • Is highly organised and comfortable managing administration tasks
  • Communicates clearly and professionally
  • Thrives in a team environment while also working independently
  • Brings energy, initiative and a positive attitude to work every day

Bonus points if you have:

  • Previous membership sales or customer service experience in a fitness, aquatic, leisure, recreation or sporting environment
  • Certificate III in Fitness (desirable)

Join our Team and Grow with Us!

If you are ready to take on a challenging and rewarding role that makes a real difference in the community, apply now to join our team at Sutherland Shire Council! 

  • Apply by uploading a cover letter and your resume outlining why we are a great fit!
  • Get your application in by 11.59pm: 24 November 2026
  • Interview date: Interviews will be facilitated within 2 weeks of job advertisement closing
  • Package: $60,887 - $64,405 gross p.a. plus 12% superannuation.
  • Hours of work: Permanent Full Time Working 38 hours per week. You will have the option of a 19 day month with Council's ADO system (Accrued Day Off). 
  • To benefit your wellbeing you will have access to fitness passport, employee assistance program, annual flu shots, health and wellbeing programme and novated lease options.

Suitable candidates are subject to pre-employment screening which includes Reference Checks, Work Rights Verification, Identity and Functional/Medical History Checks, and will also include a Criminal History, Qualification and Working with Children Check. Employment is subject to clearance of all these checks.

Reach out to Leah Bassett, Leisure Manager  LBassett@ssc.nsw.gov.au for any job specific enquiries.
Breanna Rivers, Talent Acquisition Business Partner BRivers@ssc.nsw.gov.au can assist with any recruitment related enquiries.

Click on the link to check out the Position Description

Council is a Child Safe Organisation and is committed to ensuring the NSW Government’s Child Safe Standards are incorporated in our procedures, practices, programs, and events.

Apply Now

Privacy Acknowledgement

Sutherland Shire Council collects personal information from applicants as part of its recruitment and selection processes. This information may include your name, contact details, employment history, qualifications, skills, referee details, screening information, interview notes and any other information you provide in support of your application.

 Council collects this information for the purpose of assessing your suitability for employment, administering the recruitment process, communicating with you about your application, conducting pre-employment checks, verifying information provided by you, meeting legal and governance obligations, and maintaining recruitment and employment records.

 Your personal information may be used by Council employees, panel members, hiring managers, Human Resources staff and other authorised persons involved in the recruitment process. Council may also disclose relevant personal information to third parties where reasonably necessary for recruitment-related purposes, including referees, pre-employment screening providers, medical assessment providers, background checking providers, recruitment system providers, or where required or authorised by law.

 If you do not provide the information requested, Council may be unable to properly assess or progress your application.

 Council will manage personal information in accordance with the Privacy and Personal Information Protection Act 1998 (NSW), applicable privacy requirements, Council’s Privacy Management Plan and relevant records management obligations.

 By submitting an application for employment with Council, you acknowledge and agree that Council may collect, use, store and disclose your personal information for the purposes outlined in this notice and for related recruitment, employment, governance and legal purposes.

 You also declare that the information provided in your application is true, accurate and complete to the best of your knowledge, and acknowledge that providing false or misleading information may result in your application being withdrawn from consideration or, if employed, may result in action being taken by Council.


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About Sutherland Shire Council

Sutherland Shire is a unique area in greater Sydney. Boasting iconic beaches, stunning coastline, vibrant town centers, and incredible national parks. All just 26 km from the CBD. As one of the largest Councils in NSW, we're home to a growing and connected community of more than 230,000 people.

Watch the video to hear from our people about the wide range of projects we're delivering for our community.

It's a great time to join our team and do work that matters.