Initial Assessment and Planning- Intake Worker

• Northern Melbourne Community Hub – Glenroy
• Full Time - Ongoing position
• SCHADS – Level 4 $49.28 to $51.51 per hour + Superannuation + NFP Salary Packaging 

About Vincentcare Victoria

VincentCare Victoria is an award-winning organisation established to provide a range of accommodation and support services to people that are facing disadvantage throughout metropolitan and regional Victoria.

Our aspiration is to be the leader in providing care, hope and advocacy for those facing disadvantage. Our purpose is to create opportunities and lasting change for the most marginalised. VincentCare is well equipped to provide a continuum of services that effectively meet the needs of people experiencing or at risk of homelessness.

Little bit about the role/responsibilities 

VincentCare’s Access Point, situated within the Northern Community Hub, features a drop-in space where people experiencing, or at risk of homelessness can seek support.

This role sits within the Initial Assessment and Planning (IAP) team, who are responsible for triaging, providing information to, and supporting people to receive services through the Homelessness Service System.

This position is integral to the functioning and coordination of the Northern Community Hub as a whole. It is located both physically and functionally as the first step of engagement with clients, visitors, volunteers, exterior agencies and contractors to 175 Glenroy Road and the Access Point.

Providing a warm and welcoming face to all who access the service is pivotal to this role, and the Intake worker is required to have advanced communication and interpersonal skills especially when working with people experiencing trauma and housing crisis.

Furthermore, the position is responsible for maintaining the reception space to ensure it remains an inviting and safe environment.

Key Selection Criteria

• Experience managing a busy reception area.
• Have an understanding of the causes and effects of homelessness, and the impacts, challenges and wider issues surrounding homelessness.
• Demonstrated knowledge of the homelessness sector, including housing options and relevant programs, policies and issues including the government, community and private sectors (knowledge of the Opening Doors Framework an advantage).
• Strong administrative skills including timely completion of client notes, an understanding of the importance of data collection and high degree of computer literacy.
• Excellent time management and organisational skills including capacity to be agile and flexible, multitask, plan and prioritise in a busy environment.
• Demonstrated ability to build rapport and trust with people who have experienced trauma, discrimination and distrust of services.

About you

You are a compassionate and professional individual with a strong understanding of the causes and impacts of homelessness. You thrive in a client-facing role and are skilled at creating a welcoming and respectful environment for all who walk through the door. You have experience greeting and triaging clients, visitors, staff, volunteers and service providers, ensuring smooth communication and follow-up with relevant teams. You are confident answering calls in a courteous manner, managing inquiries, transferring calls, and relaying messages efficiently. You can provide clear, accurate information about housing options and support resources to individuals experiencing housing stress or homelessness.

 Why work for us?  We offer

• Salary packaging, sometimes called salary sacrificing is a huge attraction here! It is a popular way of providing employees in the community sector with tax benefits over and above their salary. It means the real value of a salary package can be significantly higher than the nominal value.
• We offer a place where you know you are contributing to a firm committed to helping others. We are passionate about #SocialJustice.

How to apply:

If this opportunity sounds perfect to you and you meet our essential requirements, we can’t wait to hear from you! Please send us your updated CV and a cover letter telling us a little bit more about you and how your skills meet our key selection criteria in the position description available here.

Applications close: 20th June 2025 at 12.00 am.

Please note: Candidates may be reviewed and progressed as applications are received. VCV reserves the right to close the advertisement at any time. We encourage you to submit your application as soon as possible to ensure you don’t miss out on this exciting opportunity.

Phone enquiries may be made to Grace Hyde, Manager Engagement & Coordination on 0409 548 498.

Prior to any commencement to employment, pre-employment checks must be completed. This will include reference checking, a national criminal history and right to work check and a working with children check.

VincentCare Victoria is an accredited Rainbow Tick organisation.

We are committed to the principles of social justice and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation or religion.