Access and Support Coordinator

• Location: Glenroy, Victoria
• Part-time (22.8 hours a week)
• Fixed Term until 31st of March 2027
• Level 4 SCHADS Award - $43.08 to $46.35 per hour + Superannuation + NFP Salary Packaging

About VincentCare Victoria

VincentCare Victoria is an award-winning organisation established to provide a range of accommodation and support services to people that are facing disadvantage throughout metropolitan and regional Victoria.

Our aspiration is to be the leader in providing care, hope and advocacy for those facing disadvantage. Our purpose is to create opportunities and lasting change for the most marginalised. VincentCare is well equipped to provide a continuum of services that effectively meet the needs of people experiencing or at risk of homelessness. 

Position Summary:

The Access and Support Program supports people under the age of 65 (55 for First Nations People) to access health, mental health, disability and other community-based services as identified through a case plan. The program works in conjunction with VincentCare’s Northern Community Hub services in assisting people who are homeless, at risk of homelessness and in low-cost accommodation, or those who are financially disadvantaged. The program provides short term that is tailored to meet the needs of the individual client to link people in with services necessary to maintain their independence in the community.

The Access and Support Coordinator (A&S) will undertake direct support and care coordination to assist clients in reducing barriers to mainstream and specialist services for people with complex health and other support needs. Service coordination aims to place consumers at the lead of service delivery, ensuring that they have access to the services they need, opportunities for early intervention, health promotion and improved health outcomes.

Support is delivered through the development of a holistic, goal orientated case plan, creating linkages, supporting person to access appropriate mainstream and specialist services. The Access and Support Coordinator undertakes their role from an outreach model and will support the range of needs and issues affecting people who are homeless or at risk of homelessness, including mental health, alcohol and other drugs, disability, justice, and family violence. The Access and Support program receives referrals directly from clients, access points, and a broad range of community service.
The Access and Support Coordinator will, under minimal direction and guidance regarding work priorities, be required to undertake complex operational work, as well as undertake planning and co-ordination of activities within the Outreach Support Services Team.

What We Are Looking For:

• A minimum of a relevant tertiary qualification with 1–2 years of experience in the required field is preferred.

• Candidates with substantial experience in the discipline but fewer formal qualifications will also be considered, except where mandatory credential requirements apply.

• Proven ability to engage professionally with clients, maintaining clear boundaries and accurate case records with accountability.

• Skilled in delivering holistic support for complex needs, including managing case plans, resources, and budgets.

• Strong commitment to social justice, human rights and cultural sensitivity, with the ability to manage conflict and challenging behaviours effectively.

• Excellent organisational and time management skills to handle deadlines in a demanding, high-volume environment.

• Self-aware, open to feedback and committed to continuous learning and reflection.

• Proactive, confident and capable of exercising sound judgment.

• Strong communication skills, including report writing and maintaining professional relationships.

Why Join VincentCare?

• Salary packaging, sometimes called salary sacrificing is a huge attraction here! It is a popular way of providing employees in the community sector with tax benefits over and above their salary. It means the real value of a salary package can be significantly higher than the nominal value.
• We are committed to professional development to make sure that your career keeps growing while you're working with us.
• We offer a place where you know you are contributing to an organisation committed to helping others. We are passionate about #Social Justice.
• Purpose-driven work that directly supports vulnerable individuals.
• Collaborative team culture that values diversity and inclusion.
• Career development opportunities with ongoing training.
• Innovative service models driving positive change in family violence response.

How to apply:

If this opportunity sounds perfect to you and you meet our essential requirements, we can’t wait to hear from you! Please send us your updated CV and a cover letter telling us a little bit more about you and how your skills meet our key selection criteria in the position description available here.

Applications close: 24th July 2025 at 12.00 am.

Please note: Candidates may be reviewed and progressed as applications are received. VCV reserves the right to close the advertisement at any time. We encourage you to submit your application as soon as possible to ensure you don’t miss out on this exciting opportunity.

If you have any questions regarding the role please contact Maurice Solano, Team Leader - Outreach Support Services, on maurice.solano@vincentcare.org.au

Prior to any commencement to employment, pre-employment checks must be completed. This will include reference checking, a national criminal history and right to work check and a working with children check.

Please note that while a Police Check is required for this role a criminal history does not automatically disqualify candidates.

VincentCare Victoria is an accredited Rainbow Tick organisation.

We are committed to the principles of social justice and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation or religion.

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