Key Worker - Ozanam House

• Inner Melbourne Community Hub – North Melbourne
• Full-Time – 38 hours per week
• SCHADS – Level 4 $44.58 to $47.97 per hour + Superannuation + NFP Salary Packaging 

About Vincentcare Victoria

VincentCare Victoria is an award-winning organisation established to provide a range of accommodation and support services to people that are facing disadvantage throughout metropolitan and regional Victoria.

Our aspiration is to be the leader in providing care, hope and advocacy for those facing disadvantage. Our purpose is to create opportunities and lasting change for the most marginalised. VincentCare is well equipped to provide a continuum of services that effectively meet the needs of people experiencing or at risk of homelessness.

Little bit about the role 

The Inner Melbourne Community Hub Case Management team comprises of Key Workers (case managers) who work closely with homeless and marginalized single adults. The service aims to assist people in securing and maintaining affordable housing by addressing unmet needs via a case management process. 
The Key Worker contributes and works within a multi-faceted team based at Ozanam House supporting clients through crisis, recovery and growth by means of supporting and referring clients with diverse support needs.

The overall aim of the position is to stabilise the client’s crisis, identify and implement seamless pathways to ongoing supports and facilitate access to appropriate and sustainable housing. Key to the success in this position is the ability to work from a collaborative, integrated and client centred approach with clients, through the use of ongoing assessment, case planning and review, and referral.

Key Selection Criteria

• Minimum tertiary degree with 1 -2 years of experience in the required discipline desirable.
• Note:  Consideration may be applied to a lesser formal qualification with substantial years of experience in the required discipline (except where pre-requisites determine mandatory and credentialed standards will apply).
• Understands professional client interaction, boundaries and case record principles, ensuring accountability and responsibility.
• Knowledge of the issues impacting clients, including homelessness, financial hardship, family violence, mental health, substance use and disabilities.
• Ability to provide holistic support for complex needs and manage case plans, resources, and budgets.
• Ability to develop organisational and time management skills to meet deadlines in a high-volume, complex environment.
• Self-aware, responsive to feedback, and able to reflect and learn.
• Uses initiative, acts confidently, and exercises sound judgment.
• Proficient in Microsoft products, IT platforms.

 Why work for us?  We offer

• Salary packaging, sometimes called salary sacrificing is a huge attraction here! It is a popular way of providing employees in the community sector with tax benefits over and above their salary. It means the real value of a salary package can be significantly higher than the nominal value.
• Career Development opportunities
• Employee Assistance Program
• We offer a place where you know you are contributing to a firm committed to helping others. We are passionate about #SocialJustice.

How to apply:

If this opportunity sounds perfect to you and you meet our essential requirements, we can’t wait to hear from you! Please send us your updated CV and a cover letter telling us a little bit more about you and how your skills meet our key selection criteria in the position description available here.

Applications close: 30th July 2025 at 12.00 am.

Please note: Candidates may be reviewed and progressed as applications are received. VCV reserves the right to close the advertisement at any time. We encourage you to submit your application as soon as possible to ensure you don’t miss out on this exciting opportunity.

Phone enquiries may be made to Stacey Hill, Manager Support Services on 0499 200 873.

Prior to any commencement to employment, pre-employment checks must be completed. This will include reference checking, a national criminal history and right to work check and a working with children check.

VincentCare Victoria is an accredited Rainbow Tick organisation.

We are committed to the principles of social justice and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation or religion.