Senior Key Worker - Ozanam House

• Inner Melbourne Community Hub – North Melbourne
• Part Time – Maximum Term (30.4 hours per week)
• Maximum Term – 30/04/26
• SCHADS – Level 5 $51.00 to $53.31 per hour + Superannuation + NFP Salary Packaging 

About Vincentcare Victoria

VincentCare Victoria is an award-winning organisation established to provide a range of accommodation and support services to people that are facing disadvantage throughout metropolitan and regional Victoria.

Our aspiration is to be the leader in providing care, hope and advocacy for those facing disadvantage. Our purpose is to create opportunities and lasting change for the most marginalised. VincentCare is well equipped to provide a continuum of services that effectively meet the needs of people experiencing or at risk of homelessness.

Little bit about the role 

The Senior Key Worker plays a vital leadership role within the Case Management Team at Inner Melbourne Community Hub, Ozanam House. Working in a dynamic crisis accommodation environment, you will support single adults experiencing homelessness and disadvantage. Your primary focus will be to assist clients through periods of crisis, recovery, and growth, enabling them to access and maintain secure, affordable housing.

This position works collaboratively with a multidisciplinary team to provide goal-oriented, person-led case management. You will develop and implement holistic support plans that address complex needs, including mental health, substance use, disability, justice involvement, and family violence. In addition to direct client work, the Senior Key Worker will provide operational leadership, support coordination, and contribute to the continuous improvement of the program.

Key Selection Criteria

• A relevant tertiary qualification (minimum degree level) and at least 3–4 years of experience in case management or a related field
  (A lesser qualification may be considered where significant relevant experience is demonstrated, subject to any mandatory standards.)

• Proven understanding of case management frameworks, including boundary setting, accountability and holistic goal development.

• Demonstrated experience supporting individuals with multiple and complex needs, including homelessness, family violence, mental health, substance use, disability or justice system involvement.

• Strong leadership skills with the ability to manage program plans, performance and resources effectively.

• Capacity to manage conflict and respond to challenging behaviours with professionalism and empathy.

• Excellent communication skills and the ability to foster respectful and professional relationships with clients, colleagues, and stakeholders.

• A current Victorian Driver’s Licence.

About you

You are a passionate and experienced case management professional with a commitment to social justice and person-centered care. Your background includes working with vulnerable populations, particularly those experiencing homelessness, and you possess a deep understanding of the social determinants that impact housing stability.

You bring a high level of professional judgment, initiative, and self-reflection to your work. You have demonstrated capacity to lead within complex service environments, resolve conflicts, and support team members in managing demanding situations. Your approach is culturally aware, trauma-informed, and built on respect, dignity, and empowerment.

 Why work for us?  We offer

• Salary packaging, sometimes called salary sacrificing is a huge attraction here! It is a popular way of providing employees in the community sector with tax benefits over and above their salary. It means the real value of a salary package can be significantly higher than the nominal value.
• Career Development opportunities
• Employee Assistance Program
• We offer a place where you know you are contributing to a firm committed to helping others. We are passionate about #SocialJustice.

How to apply:

If this opportunity sounds perfect to you and you meet our essential requirements, we can’t wait to hear from you! Please send us your updated CV and a cover letter telling us a little bit more about you and how your skills meet our key selection criteria in the position description available here.

Applications close: 10th August 2025 at 12.00 am.

Please note: Candidates may be reviewed and progressed as applications are received. VCV reserves the right to close the advertisement at any time. We encourage you to submit your application as soon as possible to ensure you don’t miss out on this exciting opportunity.

Phone enquiries may be made to Stacey Hill, Manager Support Services on 0499 200 873.

Prior to any commencement to employment, pre-employment checks must be completed. This will include reference checking, a national criminal history and right to work check and a working with children check.

VincentCare Victoria is an accredited Rainbow Tick organisation.

We are committed to the principles of social justice and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation or religion.