Intake Worker - Ozanam House

• Inner Melbourne Community Hub – North Melbourne
• Full Time Position
• Maximum Term – 30/06/26 (with the possibility of extension subject to funding)
• SCHADS – Level 4 $44.58 to $47.97 per hour + Superannuation + NFP Salary Packaging 

About Vincentcare Victoria

VincentCare Victoria is an award-winning organisation established to provide a range of accommodation and support services to people that are facing disadvantage throughout metropolitan and regional Victoria.

Our aspiration is to be the leader in providing care, hope and advocacy for those facing disadvantage. Our purpose is to create opportunities and lasting change for the most marginalised. VincentCare is well equipped to provide a continuum of services that effectively meet the needs of people experiencing or at risk of homelessness.

Little bit about the role 

The Ozanam House Intake Worker plays a vital role within the Intake & IAP Team at the Inner Melbourne Community Hub, providing frontline support to individuals experiencing or at risk of homelessness. Working within the Homelessness Resource Centre (HRC) at Ozanam House, this position is responsible for conducting comprehensive initial assessments, managing the crisis accommodation waitlist, and determining the eligibility and suitability of referrals for Ozanam House services.

This role involves providing immediate and person-centred responses, which may include short-term accommodation referrals, service navigation, advocacy, and the use of the Housing Establishment Fund (HEF). The position requires collaborative work across internal teams and external services to ensure a coordinated and holistic support approach, in line with the VincentCare Recovery Model. Operating with minimal supervision, the Intake Worker also supports planning and coordination activities that improve outcomes for clients and the overall intake process.

Key Selection Criteria

• Tertiary qualification in Social Work, Psychology, Community Services, or related field (or equivalent experience).
• Experience in delivering support services to people experiencing homelessness or related issues.
• Strong understanding of issues such as homelessness, mental health, family violence, and financial hardship.
• Knowledge of housing and support services across Melbourne.
• Ability to conduct assessments, manage waitlists, and develop support plans.
• Excellent communication, organisation, and conflict resolution skills.
• Commitment to social justice, cultural sensitivity, and client-centred practice.

 Why work for us?  We offer

• Salary packaging, sometimes called salary sacrificing is a huge attraction here! It is a popular way of providing employees in the community sector with tax benefits over and above their salary. It means the real value of a salary package can be significantly higher than the nominal value.
• Career Development opportunities
• Employee Assistance Program
• We offer a place where you know you are contributing to a firm committed to helping others. We are passionate about #SocialJustice.

How to apply:

If this opportunity sounds perfect to you and you meet our essential requirements, we can’t wait to hear from you! Please send us your updated CV and a cover letter telling us a little bit more about you and how your skills meet our key selection criteria in the position description available here.

Applications close: 22nd August 2025 at 12.00 am.

Please note: Candidates may be reviewed and progressed as applications are received. VCV reserves the right to close the advertisement at any time. We encourage you to submit your application as soon as possible to ensure you don’t miss out on this exciting opportunity.

Phone enquiries may be made to Rita Caruana – Team Leader Ozanam House Intake & IAP on 0438 950 042 .

Prior to any commencement to employment, pre-employment checks must be completed. This will include reference checking, a national criminal history and right to work check and a working with children check.

VincentCare Victoria is an accredited Rainbow Tick organisation.

We are committed to the principles of social justice and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation or religion.