Senior Young Adults Outreach Case Manager - Aboriginal and Torres Strait Islander Portfolio

• Northern Melbourne Community Hub – Glenroy
• Full Time – Permanent (38 hours per week)
• SCHADS – Level 5 $51.00 to $53.31 per hour + Superannuation + NFP Salary Packaging 

About Vincentcare Victoria

VincentCare Victoria is an award-winning organisation established to provide a range of accommodation and support services to people that are facing disadvantage throughout metropolitan and regional Victoria.

Our aspiration is to be the leader in providing care, hope and advocacy for those facing disadvantage. Our purpose is to create opportunities and lasting change for the most marginalised. VincentCare is well equipped to provide a continuum of services that effectively meet the needs of people experiencing or at risk of homelessness.

Little bit about the role 

The Senior Young Adults Outreach Case Manager (Aboriginal & Torres Strait Islander Portfolio) plays a vital role within VincentCare’s Young Adults Outreach Support Service (YAOSS), based at our Northern Community Hub. The program supports young people aged 17–25 who are homeless or at risk of homelessness, many of whom face challenges including mental health, substance use, disability, justice involvement and family violence.

In this role, you will provide intensive case management, working alongside young people to secure safe and sustainable housing and to build pathways toward greater stability and independence. You will also hold a dedicated portfolio providing specialist support to Aboriginal and Torres Strait Islander young adults, building strong connections with community leaders, services and networks to ensure culturally safe, respectful and responsive support.

This senior position provides leadership in case management practice, guidance to colleagues, and contributes to service development and continuous improvement across the program. It is an opportunity to work collaboratively, influence positive change, and make a meaningful difference in the lives of young people in Melbourne’s north and west.

Key Selection Criteria

• Relevant tertiary qualifications and/or direct experience in homelessness, housing and support services sector

• Experience supporting young people at risk of or experiencing homelessness, with sound knowledge of the housing and related service systems.

• Proven ability to deliver trauma-informed, holistic support across complex needs (mental health, AOD, disability, justice, family violence).

• Experience working with and supporting Aboriginal and Torres Strait Islander young people, with strong cultural awareness and community engagement skills.

• Experience mentoring colleagues and contributing to program or service development.

• Excellent communication and relationship-building skills with strong professional boundaries.

• Ability to work both collaboratively and independently.

• Strong organisational, time management, and problem-solving skills.

• Resilience, sound judgement, and capacity to manage risk in complex situations.

About you

With strong cultural awareness and a commitment to social justice, you demonstrate the ability to engage respectfully with people from diverse backgrounds, including Aboriginal and Torres Strait Islander young people, and adapt your approach to ensure inclusivity and empowerment. You are a natural collaborator who values teamwork, but also confident working independently and providing leadership in complex case management practice.

You are highly organised, resilient and skilled at building relationships with clients, community services and sector partners. Most importantly, you are committed to VincentCare’s values and to making a lasting difference in the lives of young people.

 Why work for us?  We offer

• Salary packaging, sometimes called salary sacrificing is a huge attraction here! It is a popular way of providing employees in the community sector with tax benefits over and above their salary. It means the real value of a salary package can be significantly higher than the nominal value.
• Leave entitlements include cultural (ceremonial) leave.
• Potential for flexible work arrangements.
• VincentCare has a Reconciliation Action Plan   
• Career Development opportunities
• Employee Assistance Program
• We offer a workplace with a firm commitment to helping others.
• We are passionate about #SocialJustice.

Aboriginal and Torres Strait Islander peoples are encouraged to apply for this role.

How to apply:

If this opportunity sounds perfect to you and you meet our essential requirements, we can’t wait to hear from you! Please send us your updated CV and a cover letter telling us a little bit more about you and how your skills meet our key selection criteria in the position description available here.

Applications close: 27th September 2025 at 12.00 am.

Please note: Candidates may be reviewed and progressed as applications are received. VCV reserves the right to close the advertisement at any time. We encourage you to submit your application as soon as possible to ensure you don’t miss out on this exciting opportunity.

Phone enquiries may be made to Rachel LamSam, Manager – Support Services on 0456 601 105.

Prior to any commencement to employment, pre-employment checks must be completed. This will include reference checking, a national criminal history and right to work check and a working with children check.

VincentCare Victoria is an accredited Rainbow Tick organisation.

We are committed to the principles of social justice and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation or religion.