Case Manager - Madden House

• Inner Melbourne Community Hub - St. Kilda 
• Full -Time - Maximum Term
• SCHADS – Level 4 $44.58 to $47.97 per hour + Superannuation + NFP Salary Packaging 

About Vincentcare Victoria

VincentCare Victoria is an award-winning organisation established to provide a range of accommodation and support services to people that are facing disadvantage throughout metropolitan and regional Victoria.

Our aspiration is to be the leader in providing care, hope and advocacy for those facing disadvantage. Our purpose is to create opportunities and lasting change for the most marginalised. VincentCare is well equipped to provide a continuum of services that effectively meet the needs of people experiencing or at risk of homelessness.

Little bit about the role 

Based in St Kilda, Madden House is a 26-unit Community Housing residence supporting people who have experienced chronic homelessness or rough sleeping. In partnership with St Kilda Community Housing and Ngwala, VincentCare provides intensive, wrap-around support to residents using a Housing First approach.

The Case Manager will deliver responsive, person-centred case management to help residents transition to and sustain long-term housing. This includes addressing individual health and wellbeing needs, linking clients with appropriate services (mental health, AOD, disability, justice, family violence), and reducing the risk of returning to homelessness. The role involves planning, coordinating, and undertaking complex operational work with minimal supervision, while adapting support to meet fluctuating client needs.

Key Selection Criteria

• Relevant tertiary qualification (or equivalent experience) in social work, community services, or related field; 1–2 years’ experience desirable.
• Valid Victorian Driver’s Licence.
• Understanding of professional client interaction, boundaries, and case management principles.
• Knowledge of issues impacting clients, including homelessness, financial hardship, family violence, mental health, substance use, and disabilities.
• Ability to provide holistic support, manage complex case plans, resources, and budgets.
• Commitment to social justice, human rights, cultural sensitivity, and trauma-informed practice.
• Skilled in managing conflict and challenging behaviours.
• Strong organisational, time management, and communication skills, including report writing.
• Proficient in Microsoft Office and IT platforms; demonstrates initiative, sound judgment, and adaptability.

 Why work for us?  We offer

• Salary packaging, sometimes called salary sacrificing is a huge attraction here! It is a popular way of providing employees in the community sector with tax benefits over and above their salary. It means the real value of a salary package can be significantly higher than the nominal value.
• Career Development opportunities
• Employee Assistance Program
• We offer a workplace with a firm commitment to helping others.
• We are passionate about #SocialJustice.

How to apply:

If this opportunity sounds perfect to you and you meet our essential requirements, we can’t wait to hear from you! Please send us your updated CV and a cover letter telling us a little bit more about you and how your skills meet our key selection criteria in the position description available here.

Applications close: 9th November 2025 at 12.00 am.

Please note: Candidates may be reviewed and progressed as applications are received. VCV reserves the right to close the advertisement at any time. We encourage you to submit your application as soon as possible to ensure you don’t miss out on this exciting opportunity.

Phone enquiries may be made to 

Georgia Griffin – Coordinator of Greenlight and Madden House on 0427 347 676.

Prior to any commencement to employment, pre-employment checks must be completed. This will include reference checking, a national criminal history and right to work check and a working with children check.

VincentCare Victoria is an accredited Rainbow Tick organisation.

We are committed to the principles of social justice and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation or religion.