Team Leader - Engagement

• Inner Melbourne Community Hub – North Melbourne
• Full-Time Position
• Maximum Term - 2-year Secondment Opportunity
• SCHADS – Level 6 $55.72 to $58.19 per hour + Superannuation + NFP Salary Packaging 

About Vincentcare Victoria

VincentCare Victoria is an award-winning organisation established to provide a range of accommodation and support services to people that are facing disadvantage throughout metropolitan and regional Victoria.

Our aspiration is to be the leader in providing care, hope and advocacy for those facing disadvantage. Our purpose is to create opportunities and lasting change for the most marginalised. VincentCare is well equipped to provide a continuum of services that effectively meet the needs of people experiencing or at risk of homelessness.

Little bit about the role

Based at the Inner Melbourne Community Hub, Ozanam House supports people aged 18 and over who are experiencing or at risk of homelessness. The centre offers access to meals, showers, laundry facilities, health services, case management, and accommodation options, including crisis, extended stay, and independent living units.

As the Team Leader, you’ll lead a team of Engagement Workers to deliver high-quality, client-centred support. This includes overseeing daily operations, staff supervision, service improvement, and data reporting.

The role involves providing leadership across engagement activities, managing challenging behaviours, coordinating group programs, and ensuring effective triage and collaboration with internal and external stakeholders to deliver integrated, person-focused support.

Key Selection Criteria

• Demonstrated experience leading multidisciplinary teams and delivering high-quality services.
• Strong operational management skills, including program planning, staff supervision, and reporting.
• Knowledge of compliance, risk, and accreditation frameworks.
• Proven ability to engage professionally with clients, manage complex cases, and respond to challenging behaviours.
• Sound understanding of issues impacting people experiencing or at risk of homelessness, including family violence, mental health, disability, and financial hardship.
• Ability to assess client needs and provide effective, person-centred support.
• Commitment to social justice, human rights, and culturally responsive practice.
• Willingness to work on a rotating shift roster. 

 Why work for us?  We offer

• Salary packaging, sometimes called salary sacrificing is a huge attraction here! It is a popular way of providing employees in the community sector with tax benefits over and above their salary. It means the real value of a salary package can be significantly higher than the nominal value.
• Career Development opportunities
• Employee Assistance Program
• Salary Packaging
• Choice of Superannuation fund
• Family friendly and flexibility
• Study leave
• We offer a place where you know you are contributing to a firm committed to helping others. We are passionate about #SocialJustice.

How to apply:

If this opportunity sounds perfect to you and you meet our essential requirements, we can’t wait to hear from you! Please send us your updated CV and a cover letter telling us a little bit more about you and how your skills meet our key selection criteria in the position description available here.

Applications close: 27th November 2025 at 12.00 am.

Please note: Candidates may be reviewed and progressed as applications are received. VCV reserves the right to close the advertisement at any time. We encourage you to submit your application as soon as possible to ensure you don’t miss out on this exciting opportunity.

Phone enquiries may be made to Stella Giordano, Manager – Coordination, Engagement & Participation on 0437 962 538.

Prior to any commencement to employment, pre-employment checks must be completed. This will include reference checking, a national criminal history and right to work check and a working with children check.

VincentCare Victoria is an accredited Rainbow Tick organisation.

We are committed to the principles of social justice and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation or religion.