Key Worker

• Inner Melbourne Community Hub – North Melbourne
• Full Time – Maximum Term
• Maximum Term – 31/12/2027
• SCHADS – Level 4 $44.58 to $47.97 per hour + Superannuation + NFP Salary Packaging 

About Vincentcare Victoria

VincentCare Victoria is an award-winning organisation established to provide a range of accommodation and support services to people that are facing disadvantage throughout metropolitan and regional Victoria.

Our aspiration is to be the leader in providing care, hope and advocacy for those facing disadvantage. Our purpose is to create opportunities and lasting change for the most marginalised. VincentCare is well equipped to provide a continuum of services that effectively meet the needs of people experiencing or at risk of homelessness.

Little bit about the role 

The Ozanam House Case Management team supports homeless and marginalised single adults in a crisis accommodation environment. The program focuses on helping clients secure and sustain affordable housing by addressing unmet needs through a holistic case management approach.

The Key Worker operates within a multidisciplinary team to support clients through crisis, recovery and stability. This includes developing person-centred, goal-oriented case plans, linking clients to mainstream and specialist services and addressing complex needs such as mental health, AOD, disability, justice involvement and family violence. The role involves managing competing demands in a high-pressure environment and undertaking complex operational and coordination tasks with minimal supervision.

Key Selection Criteria

• Minimum tertiary qualification in a relevant discipline with 1–2 years’ experience (desirable).
• Demonstrated understanding of professional client interaction, boundaries, and case recording principles, ensuring accountability and responsibility.
• Knowledge of issues affecting clients, including homelessness, financial hardship, family violence, mental health, substance use, and disability.
• Proven ability to provide holistic support for clients with complex needs, including managing case plans, resources, and budgets.
• Demonstrated commitment to social justice, human rights, and cultural safety, with the ability to manage conflict and challenging behaviours.
• Note: Candidates with lesser formal qualifications but substantial relevant experience may be considered, except where mandatory credentialed standards apply.
• Valid Victorian Driver’s Licence required.

 Why work for us?  We offer

• Salary packaging, sometimes called salary sacrificing is a huge attraction here! It is a popular way of providing employees in the community sector with tax benefits over and above their salary. It means the real value of a salary package can be significantly higher than the nominal value.
• Career Development opportunities
• Employee Assistance Program 
• We offer a workplace with a firm commitment to helping others.
• We are passionate about #SocialJustice.

How to apply:

If this opportunity sounds perfect to you and you meet our essential requirements, we can’t wait to hear from you! Please send us your updated CV and a cover letter telling us a little bit more about you and how your skills meet our key selection criteria in the position description available here.

Applications close: 12th December 2025 at 12.00 am.

Please note: Candidates may be reviewed and progressed as applications are received. VCV reserves the right to close the advertisement at any time. We encourage you to submit your application as soon as possible to ensure you don’t miss out on this exciting opportunity.

Phone enquiries may be made to Stacey Hill, Manager Support Services on 0499 200 873.

Prior to any commencement to employment, pre-employment checks must be completed. This will include reference checking, a national criminal history and right to work check and a working with children check.

VincentCare Victoria is an accredited Rainbow Tick organisation.

We are committed to the principles of social justice and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation or religion.