Team Leader - Case Management

• Inner Melbourne Community Hub – North Melbourne
• Full-Time - Permanent Position
• SCHADS – Level 6 $55.72 to $58.19 per hour + Superannuation + NFP Salary Packaging 

About Vincentcare Victoria

VincentCare Victoria is an award-winning organisation established to provide a range of accommodation and support services to people that are facing disadvantage throughout metropolitan and regional Victoria.

Our aspiration is to be the leader in providing care, hope and advocacy for those facing disadvantage. Our purpose is to create opportunities and lasting change for the most marginalised. VincentCare is well equipped to provide a continuum of services that effectively meet the needs of people experiencing or at risk of homelessness.

Little bit about the role 

The Team Leader (Level 6) leads a multidisciplinary team delivering high-quality services in alignment with VincentCare's strategic goals. This role is responsible for operational oversight, performance management, continuous improvement, risk management, and service excellence within a designated service stream or program.

The Team Leader exercises a high level of autonomy and initiative and holds significant responsibility for decision-making, stakeholder management, and the professional development of staff. The position requires the application of advanced specialist knowledge and professional judgement in complex environments.

The Inner Melbourne Community Hub Case Management team comprises Senior Key Workers and Key Workers (Case Management Team) who work closely with homeless and marginalised adults. The team leader has demonstrated experience supporting people experiencing homelessness, alongside an ability to support, guide and mentor senior and other key workers in their client work. The team leader will lead a muliti faceted team at Ozanam House supporting clients in crisis accommodation and in the community. This role incorporates the responsibility for additional data collection and reporting related to service delivery, leading reflective practice, staff supervision and at times holding a reduced caseload. 

Key Selection Criteria

• Relevant Bachelor qualification in Social Work, Community Services or related field, or equivalent substantial experience.
• Minimum 5 years’ experience in homelessness and/or community services.
• Proven experience leading teams and managing service delivery and operations.
• Strong skills in staff supervision, coaching and performance management.
• Sound knowledge of compliance, risk management and accreditation requirements.
• Demonstrated experience supporting vulnerable clients with complex needs.
• Ability to manage programs, resources, conflict and critical incidents.
• Commitment to social justice, human rights and culturally responsive practice.
• Current Victorian Driver Licence.

 Why work for us?  We offer

• Salary packaging, sometimes called salary sacrificing is a huge attraction here! It is a popular way of providing employees in the community sector with tax benefits over and above their salary. It means the real value of a salary package can be significantly higher than the nominal value.
• Career Development opportunities
• Employee Assistance Program
• We offer a workplace with a firm commitment to helping others.
• We are passionate about #SocialJustice.

How to apply:

If this opportunity sounds perfect to you and you meet our essential requirements, we can’t wait to hear from you! Please send us your updated CV and a cover letter telling us a little bit more about you and how your skills meet our key selection criteria in the position description available here.

Applications close: January 5th 2026 12.00 am.

Please note: Candidates may be reviewed and progressed as applications are received. VCV reserves the right to close the advertisement at any time. We encourage you to submit your application as soon as possible to ensure you don’t miss out on this exciting opportunity.

Phone enquiries may be made to 

Stacey Hill, Inner Melbourne Community Hub Manager on 0499 200 873.

Prior to any commencement to employment, pre-employment checks must be completed. This will include reference checking, a national criminal history and right to work check and a working with children check.

VincentCare Victoria is an accredited Rainbow Tick organisation.

We are committed to the principles of social justice and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation or religion.