Senior Key Worker

• Inner Melbourne Community Hub – North Melbourne
• Part Time – Maximum Term (0.8FTE)
• Maximum Term – 30/06/2026
• SCHADS – Level 5 $51.00 to $53.31 per hour + Superannuation + NFP Salary Packaging 

About Vincentcare Victoria

VincentCare Victoria is an award-winning organisation established to provide a range of accommodation and support services to people that are facing disadvantage throughout metropolitan and regional Victoria.

Our aspiration is to be the leader in providing care, hope and advocacy for those facing disadvantage. Our purpose is to create opportunities and lasting change for the most marginalised. VincentCare is well equipped to provide a continuum of services that effectively meet the needs of people experiencing or at risk of homelessness.

Little bit about the role 

The Inner Melbourne Community Hub Ozanam House Case Management team comprises of Senior Key Workers (senior case managers) and key workers (case managers) who have the experience and ability to work closely with homeless and marginalized single adults residing in a crisis accommodation environment. The program aims to assist people in securing and maintaining affordable housing by addressing unmet needs through a case management process.

The Senior Key Worker will work within a multi-faceted team based at Ozanam House, supporting clients through crisis, recovery and growth by addressing support needs that may impact their ability to sustain accommodation. This is done through the development of a holistic, goal orientated case plan, creating linkages and supporting clients to access appropriate mainstream services and specialist services.

The Senior Key Worker will work from a collaborative, integrated and person led approach with clients, support the range of needs and issues affecting people who are homeless and residing in Ozanam House accommodation, including mental health, alcohol and other drugs, disability, justice, and family violence whilst managing competing demands in a crisis accommodation setting.

The Senior Key Worker will be required to lead and undertake complex operational work as well as lead the planning and co-ordination of activities within Inner Melbourne Community Hub. You will apply specialised knowledge, skills and professional judgement when performing core work functions relevant to the Ozanam House Case Management Team.

Key Selection Criteria

• Relevant tertiary qualification with 3–4 years’ experience in a related discipline (or substantial experience in lieu of formal qualifications where permitted).
• Valid Victorian Driver’s Licence.
• Demonstrated experience working with clients facing complex needs, including homelessness, financial hardship, family violence, disability, mental health and/or substance use.
• Strong understanding of professional boundaries, client engagement and case planning.
• Ability to deliver holistic, culturally responsive support tailored to individual client needs.
• Proven capability in managing challenging behaviours and conflict.
• Experience overseeing program planning, performance and resources.
• Strong commitment to social justice, human rights, self-determination and empowerment.

 Why work for us?  We offer

• Salary packaging, sometimes called salary sacrificing is a huge attraction here! It is a popular way of providing employees in the community sector with tax benefits over and above their salary. It means the real value of a salary package can be significantly higher than the nominal value.
• Career Development opportunities
• Employee Assistance Program 
• We offer a workplace with a firm commitment to helping others.
• We are passionate about #SocialJustice.

How to apply:

If this opportunity sounds perfect to you and you meet our essential requirements, we can’t wait to hear from you! Please send us your updated CV and a cover letter telling us a little bit more about you and how your skills meet our key selection criteria in the position description available here.

Applications close: 5th January 2026 at 12.00 am.

Please note: Candidates may be reviewed and progressed as applications are received. VCV reserves the right to close the advertisement at any time. We encourage you to submit your application as soon as possible to ensure you don’t miss out on this exciting opportunity.

Phone enquiries may be made to Stacey Hill, Manager Support Services on 0499 200 873.

Prior to any commencement to employment, pre-employment checks must be completed. This will include reference checking, a national criminal history and right to work check and a working with children check.

VincentCare Victoria is an accredited Rainbow Tick organisation.

We are committed to the principles of social justice and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation or religion.