Engagement Worker - Safe Spaces
Job No:
SVDP348057
Location:
North Melbourne, Victoria
- Inner Melbourne Community Hub - North Melbourne
- Full Time - 76 hours per fortnight
- Maximum Term 30/06/2029
- SCHADS – Level 4 $44.58 to $47.97 per hour + Superannuation + NFP Salary Packaging
About Vincentcare Victoria
VincentCare Victoria is an award-winning organisation established to provide a range of accommodation and support services to people that are facing disadvantage throughout metropolitan and regional Victoria.
Our aspiration is to be the leader in providing care, hope and advocacy for those facing disadvantage. Our purpose is to create opportunities and lasting change for the most marginalised. VincentCare is well equipped to provide a continuum of services that effectively meet the needs of people experiencing or at risk of homelessness.
The Safe Space Program
The Safe Space program is a place-based, low-barrier rough sleeper support model anchored at the Ozanam House - Homelessness Resource Centre (HRC) based in North Melbourne. The program is deliberately designed to meet people where they are at both in terms of time of day and readiness for change by operating from 7:00am to 3:00pm, Monday to Friday.
Ozanam House and the HRC provides an established, trusted “front door” into integrated homelessness, health and wellbeing supports. The Safe Space team will operate in close coordination with existing HRC functions and the broader Ozanam House service framework, creating a single, coherent participant experience where people can move seamlessly between immediate support (food, showers, laundry, rest), brief interventions, health access, and structured housing pathways.
Little bit about the role
The Key Function of the Engagement Worker is to orientate and provide support to all persons accessing the HRC. The position provides a variety of supports to clients ranging from monitoring, managing challenging behaviours, referral pathways and assertive engagement to all consumers to the service. The role also encompasses a strong triaging function to key internal and external stakeholders based on the client’s needs, and aims to work from a collaborative, integrated and client centred approach with clients.
The Engagement Worker is responsible for maintaining a safe, welcoming, and well-functioning environment, while supporting client engagement, monitoring wellbeing, and facilitating access to services.
Key Responsibilities
- Provide direct client support, information, and referral services in a homelessness and housing context.
- Build rapport with clients using assertive engagement and a person-centred, trauma-informed approach.
- Support clients to access appropriate services, including health, housing, therapeutic, and social supports.
- Monitor client wellbeing and escalate risks or concerns in line with organisational procedures.
- Manage critical incidents and challenging behaviours in accordance with policy and safety frameworks.
- Promote client rights, responsibilities, and recovery-oriented practice.
- Maintain accurate and timely client records, case notes, and reporting requirements, including brokerage and HEF usage.
- Collaborate with internal teams and external agencies to strengthen referral pathways and client outcomes.
- Contribute to service evaluation, continuous improvement, and program development activities.
- Ensure compliance with organisational policies, legislation, and frameworks (including MARAM, FVISS, and CISS).
- Participate in supervision, training, and professional development to support best practice service delivery.
Why work for us? We offer
- Salary packaging, sometimes called salary sacrificing is a huge attraction here! It is a popular way of providing employees in the community sector with tax benefits over and above their salary. It means the real value of a salary package can be significantly higher than the nominal value.
- Career Development opportunities
- Employee Assistance Program
- Salary Packaging
- Choice of Superannuation fund
- Family friendly and flexibility
- We offer a place where you know you are contributing to a firm committed to helping others. We are passionate about #SocialJustice.
How to apply:
If this opportunity sounds perfect to you and you meet our essential requirements, we can’t wait to hear from you! Please send us your updated CV and a cover letter telling us a little bit more about you and how your skills meet our key selection criteria in the position description available here.
Applications close: 14th June 2026 at 12.00 am.
Please note: Candidates may be reviewed and progressed as applications are received. VCV reserves the right to close the advertisement at any time. We encourage you to submit your application as soon as possible to ensure you don’t miss out on this exciting opportunity.
Phone enquiries may be made to Danny Tilkeridis, Manager – Inner Melbourne Community Hub Manager on 0419 523 051.
Prior to any commencement to employment, pre-employment checks must be completed. This will include reference checking, a national criminal history and right to work check and a working with children check.
VincentCare Victoria is an accredited Rainbow Tick organisation.
We are committed to the principles of social justice and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation or religion.
