Engagement Team Leader - Safe Spaces
Job No:
SVDP348058
Location:
North Melbourne, Victoria
- Inner Melbourne Community Hub - North Melbourne
- Full Time - 76 hours per fortnight
- Maximum Term 30/06/2029
- SCHADS – Level 6 $55.72 to $58.19 per hour + Superannuation + NFP Salary Packaging
About Vincentcare Victoria
VincentCare Victoria is an award-winning organisation established to provide a range of accommodation and support services to people that are facing disadvantage throughout metropolitan and regional Victoria.
Our aspiration is to be the leader in providing care, hope and advocacy for those facing disadvantage. Our purpose is to create opportunities and lasting change for the most marginalised. VincentCare is well equipped to provide a continuum of services that effectively meet the needs of people experiencing or at risk of homelessness.
The Safe Space Program
The Safe Space program is a place-based, low-barrier rough sleeper support model anchored at the Ozanam House - Homelessness Resource Centre (HRC) based in North Melbourne. The program is deliberately designed to meet people where they are at both in terms of time of day and readiness for change by operating from 7:00am to 3:00pm, Monday to Friday.
Ozanam House and the HRC provides an established, trusted “front door” into integrated homelessness, health and wellbeing supports. The Safe Space team will operate in close coordination with existing HRC functions and the broader Ozanam House service framework, creating a single, coherent participant experience where people can move seamlessly between immediate support (food, showers, laundry, rest), brief interventions, health access, and structured housing pathways.
Little bit about the role
The Safe Spaces Team Leader leads a small multidisciplinary team (Engagement, Community Development and Peer Support Workers) delivering high-quality services in alignment with VincentCare's strategic goals. This role is responsible for operational oversight, performance management, continuous improvement, risk management, and service excellence within a designated service stream or program.
The key function of the Engagement Team Leader is to orientate and provide support to all persons accessing the HRC. The position provides a variety of supports to clients ranging from monitoring, managing challenging behaviours, referral pathways and assertive engagement to all consumers to the service. The role also encompasses a strong triaging function to key internal and external stakeholders based on the client’s needs, and aims to work from a collaborative, integrated and client centred approach with clients.
The position provides line management oversight to the Safe Spaces multidisciplinary team which comprises of an Engagement Worker, Community Development Worker and Peer Support Worker. The role also incorporates the responsibility for data collection and reporting related to service delivery, leading team meetings and reflective practice, and staff supervision.
Key Responsibilities
- Provide daily leadership, supervision, and mentoring to the Safe Spaces team, promoting best practice and reflective practice.
- Oversee and support direct client service delivery, including information, referrals, and assertive engagement approaches.
- Manage complex client interactions, including risk assessment, critical incidents, and challenging behaviours in line with procedures.
- Ensure clients are supported to understand their rights and responsibilities and access appropriate services.
- Chair team meetings, contribute to supervision, and support staff development and capability building.
- Maintain strong knowledge of local services and strengthen referral pathways with internal and external stakeholders.
- Monitor service delivery through data, reporting, and compliance requirements, including brokerage and HEF use.
- Contribute to program evaluation, service improvement, and implementation of best practice approaches.
- Support collaboration across teams and maintain strong relationships with community and sector partners.
- Ensure compliance with organisational policies, legislation, and frameworks including MARAM, FVISS, and CISS.
Why work for us? We offer
- Salary packaging, sometimes called salary sacrificing is a huge attraction here! It is a popular way of providing employees in the community sector with tax benefits over and above their salary. It means the real value of a salary package can be significantly higher than the nominal value.
- Career Development opportunities
- Employee Assistance Program
- Salary Packaging
- Choice of Superannuation fund
- Family friendly and flexibility
- We offer a place where you know you are contributing to a firm committed to helping others. We are passionate about #SocialJustice.
How to apply:
If this opportunity sounds perfect to you and you meet our essential requirements, we can’t wait to hear from you! Please send us your updated CV and a cover letter telling us a little bit more about you and how your skills meet our key selection criteria in the position description available here.
Applications close: 14th June 2026 at 12.00 am.
Please note: Candidates may be reviewed and progressed as applications are received. VCV reserves the right to close the advertisement at any time. We encourage you to submit your application as soon as possible to ensure you don’t miss out on this exciting opportunity.
Phone enquiries may be made to Danny Tilkeridis, Manager – Inner Melbourne Community Hub Manager on 0419 523 051.
Prior to any commencement to employment, pre-employment checks must be completed. This will include reference checking, a national criminal history and right to work check and a working with children check.
VincentCare Victoria is an accredited Rainbow Tick organisation.
We are committed to the principles of social justice and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation or religion.
