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Central Reservations Team
Job No:
Spicers130
Location:
Fortitude Valley
- New and Exciting Start up project
- Comprehensive Training Provided
- Convenient Inner City Location
- Retainer plus generous incentive program
About Spicers Retreats:
Spicers Retreats is a collection of luxury, boutique properties set in unique and inspiring locations throughout South East Queensland and NSW. From a Sunshine Coast Hinterland rainforest to the picturesque mountains of The Scenic Rim to the Vineyards of The Hunter Valley, Spicers Retreats are designed to provide a home away from home for guests looking for an authentic and individual experience that is captured perfectly in the phrase – relaxed luxury. Spicers Retreats is a progressive hospitality company keen to expand their portfolio of retreats, restaurants, spas and active experiences Australia wide and are committed to finding the best people to grow their careers with us.
The Opportunity:
We are on the lookout for the best Customer Service Consultants to join us at our spacious new call centre conveniently located in Fortitude Valley. In this role, you will have the exciting job of pioneering our move to central reservations. Acting as the first point of contact for our guests, you will play an integral part in driving our business to the next level. Day to day you will be responsible for responding to our guest enquiries via phone and email. Your absolute passion for our product and enthusiastic sales approach will ensure you succeed in converting each enquiry to a retreat booking whilst maximising revenue by upselling our fantastic food and beverage packages, spa and active experiences. You will also be responsible for processing eftpos payments and balancing end of day.
About You:
To be successful in this role, you will have a flair for selling, a warm and friendly nature and a passion for getting things right the first time. Your professional phone manner, excellent communication skills, in-depth product knowledge, ability to connect with people and desire to hit targets will also ensure your success. You will need to be highly organised and solution focused to keep up with our fun, energetic and fast paced team. Solid computer skills and knowledge of Google, GMAIL Word and Excel is highly beneficial. Full Training in our Property Management System will be provided.
What We Offer You:
At Spicers Retreats we promote a friendly and supportive team environment. We are committed to helping our people achieve their personal and career goals and we regularly celebrate our successes with great food and wine, entertainment and good humour at our quarterly 'Spice Nights' and annual gala Awards Night. Aside from our festivities your hardwork and dedication will be recognised and rewarded through:
- Comprehensive product training and ongoing support
- Competitive remuneration with an excellent incentive program
- Permanent Part Time Hours with flexibility to work a rotating roster
- Monday to Friday operating hours
- Generous team discounts at our award winning retreats
This is a fantastic opportunity to be part of something new. Don't miss out on this unique opportunity - Apply Now!
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