Supply Planner/Customer Service

About Us:

ARYZTA is an international food company headquartered in Switzerland, holding a leading global position in frozen B2B bakery industry across Europe and Asia-Pacific regions. Catering to widely diverse customer channels including grocery, convenience, quick-service restaurants, and foodservice, ARYZTA employs approximately 7,500 people around the world.

In Australia & New Zealand our thriving business operates across four cutting-edge industrial bakeries in VIC, NSW and New Zealand, supported by large scale distribution centres in key locations and fuelled by the dedication and passion of valued employees.

We offer:

• Competitive remuneration
• Ownership and scope for career development.
• Flexibility for hybrid working.
• Work in an environment that values safety, innovation, and continuous improvement.
• Great Company culture – Employer of Choice Award 5 years in a row!

About the Role:

A great opportunity has become available for a Supply Planner/ Customer Service to join the team based in our Chullora, NSW office.

As a Supply Planner at ARYZTA, you will play a pivotal role in ensuring our Quick Service Restaurant (QSR) customers receive timely and accurate supply to meet their inventory needs.

This is an outstanding opportunity for a proactive, customer-focused individual to develop their skills in a fast-paced, dynamic environment. Full training will be provided to the successful candidate who demonstrates a genuine interest in the industry and a strong willingness to learn.

Here's what you'll be doing:

• Conduct outbound calls to QSR customer locations to assess inventory requirements, including local promotional activities.
• Use forecasting systems, historical sales data, and promotional activity insights to forecast future demands for your assigned customer group.
• Monitor daily sales and stock levels, facilitating precise analysis and providing support to your allocated customer group as required.
• Identify and mitigate risks associated with restaurant stock levels, actively resolving unforeseen product shortages and keeping customers informed of actions taken.
• Record and report product quality complaints to ensure continuous improvement.
• Collaborate with distribution and production teams to ensure supply demands are met within the appropriate timeframe.
• Anticipate and plan for events that may impact store sales, ensuring proactive supply management.
• Handle customer needs professionally and promptly, ensuring high levels of satisfaction.

Working hours: 

This is a full-time role, operating on a rotating roster of 5 days per week.

Our team start early in the morning and typically work either 5am-1pm or 9am-5pm shifts. The role also requires availability to work occasional shifts from 12pm-8pm and cover on average 1 weekend per month.

What you will bring to the role:

• Previous customer service experience ideally in a QSR environment will be highly regarded.
• Adaptability to fast-paced environments and strong numerical skills.
• MS Excel knowledge will be highly regarded.
• A professional and confident phone manner and exceptional customer service skills.
• Great coordination, time management, and organizational skills.
• The ability to work independently as well as collaboratively within a team
• Keen attention to detail and a willingness to learn.
• Analytical and problem-solving abilities, with proficiency in data analysis.
• Availability to work early shifts.

Your Application:

If your experience, background and aspirations align with the requirements of the role and you are ready to take on a career defining opportunity, we encourage you to apply! Please APPLY ONLINE or email ANZrecruitment@aryzta.com for more information.