The Disability Trust

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ICT Officer

Job No: TDT2265
Location: Illawarra

Our growing ICT Team is looking for an energetic, diligent and customer focused ICT Officer. As an experienced ICT Officer, you will be responsible for providing technical support to all employees of The Disability Trust. Based in our beautiful Head Office, you must be willing to travel to provide support to other offices in NSW. As an independent worker, you will be a strong communicator and able to support employees with a varied level of technical ability. 

We will offer you:

The Disability Trust is a well-established not-for-profit organisation, providing best practice services and support to enhance the lives of people with disabilities and their families. We are well placed to lead the sector, having robust systems and processes, highly skilled staff and an attractive development program. We are dedicated to quality at all organisational levels and a clear commitment to quality of care for our clients.

The annual salary for the role ranges from $71,000 - $76,000 plus superannuation (based on experience and qualifications). Additionally, we offer you:

  • Attractive not-for-profit salary packaging options (around $15k in tax free earning potential)
  • 5 weeks of annual leave per annum
  • A bonus day off for your birthday
  • Option for Flexible Public Holiday leave for days of cultural or religious significance
  • Free on-site parking
  • An extensive paid learning and development offering
  • A flexible parental leave program
  • Staff recognition and reward programs
  • Access to an Employee Assistance Program for you and your family

What you'll be doing:

In your exciting new role, responsibilities will include:

  • Answering phone calls on the Service Desk to provide support to users including troubleshooting computer, phone, software, equipment faults and actioning requests in a timely manner
  • Configuring, maintaining and monitoring PC workstations, laptops and printing devices including associated software.
  • Supporting software applications such as Citrix, Carelink, Technology One and Alemba
  • Site visits, as required (this may include network patching, device relocation to troubleshooting)
  • Assisting in setup of IT equipment in new workplaces and residences
  • Ensuring the security of The Disability Trust data at all times

What you will bring: 

  • A minimum of 1 year experience in a service desk or field services role
  • Current driver's licence to enable site visits
  • Windows Operating System experience with installation, troubleshooting and configuration
  • A tertiary qualification in IT or ITIL experience is highly desirable
  • Experience with Active Directory, Citrix and Office 365
  • Excellent analytical and problem-solving skills to enable effective identification and resolution of IT related issues
  • Effective verbal and written communication skills
  • Dedicated to providing exceptional customer service
  • A high level of personal integrity and a commitment to maintaining privacy and confidentiality
  • Ability to liaise with people of different IT levels of experience

The successful candidate will be required to provide checks including an NDIS Worker Screening Check, Working with Children Check, COVID-19 vaccination and valid Driver's Licence prior to commencing employment.

If you are ready to join our team, apply now with your CV and a cover letter outlining how your experience and skills match the above criteria. If you would like to discuss this role further, please feel free to reach out to our ICT Service Desk Team Leader Marco Flego, Marco.Flego@disabilitytrust.org.au.

Eligibility to Apply: Australian citizenship or permanent residency is an essential requirement for applicants to be considered for the position.

Shortlisted candidates will be contacted for interview as applications are received. 

Apply Now

Privacy Acknowledgment

PRIVACY NOTICE 
Collection of your personal information: The information in The Disability Trust's application form is collected for the purpose of assessing an applicants suitability for employment with the Organisation. The information will not be disclosed to any third parties without prior consent from the applicant unless the Organisation is obliged or permitted by relevant laws to disclose the Information. 
Disclosure of your personal information: Information will be used for the purpose of the Disability Trust's recruitment processing. The applicant acknowledges that information sent over the internet travels over a public networks and may be seen by third parties. The applicant acknowledges that the Disability Trust accepts no responsibility in the event that this happens. 

Acknowledgement: 
I consent to the Organisation collecting, using and disclosing my personal information in accordance with the statement above. I confirm that all information submitted by me in this application is true and accurate. I understand that any false or misleading information I provide may result in my application being declined. 
Do you consent to the matters contained in the Privacy notice and make the acknowledgement set out above?


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