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IT Service Delivery and Infrastructure Manager

Job No: TDT2367

Location: Illawarra

Employment Status: Full-time

No. of Vacancies: 1

Closing Date: 24 Nov 2024 AEDT

Our team are on the lookout for a dynamic and experienced IT professional looking to take the next career opportunity within an exciting role as the IT Service Delivery and Infrastructure Manager. Within this role, you will utilise your deep technical expertise combined with service desk management to oversee the IT Service Desk and delivery of secure, reliable infrastructure across The Disability Trust.

Working full-time, Monday to Friday within our Head Office in Coniston, you will be reporting to the Chief Information Officer and part of the IT Lead Team including our specialist Cyber Security Manager, Network Infrastructure Manager and Application Manager.

The day-to-day responsibilities include, but are not limited to:

Managing direct reports including a service desk team leader and infrastructure engineers.
Ensuring compliance to ISO27001 and Right Fit for Risk accreditation with implementation of associated controls.
Responsibility for our hybrid Microsoft 365 environment including Active Directory, physical and virtual servers, hypervisor and Citrix.
Diagnosing and resolving application, software and hardware incidents.
Planning, implementation and maintenance of backups and disaster recovery systems.
Working as a project lead on delivery of foundational and strategic business projects including contributing to solution design.
Contribute to vendor management, contract negotiation and management and budgeting.
Adherence to all relevant policies and processes across the organisation, including ensuring all incidents, risks and hazards are entered into the risk management system and escalated to management as required.

About you

Required skills/competencies:

Experience with infrastructure design and delivery.
Certificate III in Information Technology or higher qualification and/or 5-10 years' experience in an Information Technology role.
Strong understanding of ITIL service desk management principles.
Highly developed interpersonal skills with the ability to develop and motivate staff.
Experience using Microsoft Office and Microsoft 365 applications including Azure.
Experience with VMWare ESXI and other virtualisation technologies.
High level personal integrity and a commitment to maintaining privacy and confidentiality.
Exceptional customer service with the ability to collaborate with others.

What we will offer you

Salary package of $110,000 to $120,000 (plus superannuation) dependent upon relevant experience and qualification.
Not-for-profit salary packaging options (around $15k in tax free earning potential).
5 weeks of annual leave per annum.
A bonus day off for your birthday.
Option for Flexible Public Holiday leave for days of cultural or religious significance.
An extensive paid learning and development offering.
Access to an Employee Assistance Program for you and your family.

If you are ready to join our team, apply now with your CV and a cover letter outlining how your experience and skills match the above criteria. If you would like to discuss this role further, please feel free to reach out to our Chief Information Officer/Chief Marketing Officer, Helen Bugg via email Helen.Bugg@disabilitytrust.org.au

Eligibility to Apply: Australian citizenship or permanent residency is an essential requirement for applicants to be considered for the position.

Applications close 10.00pm, Sunday 24 November 2024. Shortlisted candidates will be contacted for interview as applications are received.

Apply Now

Privacy Acknowledgment

PRIVACY NOTICE
Collection of your personal information: The information in The Disability Trust's application form is collected for the purpose of assessing an applicants suitability for employment with the Organisation. The information will not be disclosed to any third parties without prior consent from the applicant unless the Organisation is obliged or permitted by relevant laws to disclose the Information.
Disclosure of your personal information: Information will be used for the purpose of the Disability Trust's recruitment processing. The applicant acknowledges that information sent over the internet travels over a public networks and may be seen by third parties. The applicant acknowledges that the Disability Trust accepts no responsibility in the event that this happens.

Acknowledgement:
I consent to the Organisation collecting, using and disclosing my personal information in accordance with the statement above. I confirm that all information submitted by me in this application is true and accurate. I understand that any false or misleading information I provide may result in my application being declined.
Do you consent to the matters contained in the Privacy notice and make the acknowledgement set out above?

Yes I agree to the privacy statement*

Personal Details * Required field

First name*
Last name*

E-mail*
Phone*
Digits only or add + for international numbers

Street*
Street Cont.
City, Town or Suburb*
Postcode or Zipcode*
Country*
State, Region or Province*

LinkedIn URL
(Please click on your profile and copy the URL from your profile page.)

Questions

AUSTRALIAN CITIZENSHIP OR RESIDENCY STATUS
Are you currently authorised to work in Australia?*
1. Yes- I am a Citizen
2. Yes- I am a Permanent Resident
3. Yes- I hold a Current Work Visa. I am able to provide my visa and passport details.
4. Yes- I hold a Student Visa. I am able to provide my visa and passport details.

GENERAL
Please note that if you do not disclose accurate details, this could affect offers of employment or the continuation of any subsequent contract of employment.
Do you or have you ever worked for The Disability Trust before?*
1. Yes
2. No

Do you currently have any family members receiving services from The Disability Trust? If yes, please provide your family member's name and surname below. Otherwise, just write N/A.

I understand if I am successful for this role I will be required to provide, or willing to obtain the following documents:
● Cleared Employee Working with Children Check
● NDIS Worker Screening Check
● Valid Australian Driver's Licence *

If you have a cleared Working with Children Check (WWCC) please provide the number below.

If you have a cleared NDIS Worker Screening Check Number, please provide this below:

REFEREES
Please provide the names of two recent work supervisors in the following format:
● Name
● Position
● Organisation
● Phone Numbers
● Relationship

MEDICAL AND/OR HEALTH CONDITIONS The Disability Trust is committed to ensuring all our employees have a safe working environment. Have you sustained any pre-existing injuries or aware of any pre-existing illnesses, health conditions or circumstances which may affect your ability to carry out the full range of duties of this role? If yes, please specify:**

CONSENT The Disability Trust requires employees to have had at least two doses of a COVID-19 vaccine, unless a valid medical exemption applies. Please confirm if you will and are able to provide evidence of your COVID-19 vaccination to The Disability Trust?*
1. Yes, I am willing to provide evidence of COVID-19 vaccination
2. No, I am not willing to provide evidence of COVID-19 vaccination

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