The opportunity:
Due to an internal promotion, our ICT Team are looking for an energetic, diligent and customer focused ICT Officer. As an experienced ICT Officer, you will be responsible for providing technical support to all employees of The Disability Trust. Based in our Head Office in Coniston, you must be willing to travel to provide support to other sites across our organisation. As an independent worker, you will be a strong communicator and able to support employees with a varied level of technical ability.
Key responsibilities of the role:
- A mixture of Service Desk Analyst duties and Field Services Technician duties
- Answering phone calls on the Service Desk to provide support to users including troubleshooting computer, phone, software, equipment faults and actioning requests in a timely manner
- Configuring, maintaining and monitoring PC workstations, laptops and printing devices including associated software.
- Supporting software applications such as Citrix, Carelink and Technology One's CI/CiA and utilising Alemba Service Manager
- Site visits across the organisation (this may include network patching, device relocation to troubleshooting)
- Assisting in setup of IT equipment in new workplaces and residences
- Ensuring the security of The Disability Trust data at all times
As the successful candidate, you will have:
- A minimum of 1 year experience in a service desk or field services role
- Windows Operating System experience with installation, troubleshooting and configuration
- A tertiary qualification in IT or ITIL experience is highly desirable
- Experience working with Active Directory, Citrix, Office 365 & Cisco Meraki
- Excellent analytical and problem-solving skills to enable effective identification and resolution of IT related issues
- Effective verbal and written communication skills
- Dedicated to providing exceptional customer service
- A high level of personal integrity and a commitment to maintaining privacy and confidentiality
- Ability to liaise with people of different IT levels of experience
The successful candidate will be required to provide checks including an NDIS Worker Screening Check, Working with Children Check, COVID-19 vaccination and valid Driver Licence prior to commencing employment.
We will offer you:
The Disability Trust are committed to the quality of services to enhance the lives of people with disability and their families. We are well placed to lead the sector, having robust systems and processes, highly skilled staff and an attractive development program. We also offer a range of benefits including:
- Opportunities for career progression into our specialised internal technical teams - including Cybersecurity, Infrastructure, Networks, Applications and Communication
- Attractive not-for-profit salary packaging options (around $15k in tax free earning potential)
- 5 weeks of annual leave per annum
- A bonus day off for your birthday
- Option for Flexible Public Holiday leave for days of cultural or religious significance
- Free on-site parking
- A flexible parental leave program
- Access to our Exclusive Fitness Passport Program
- Access to an Employee Assistance Program for you and your family
The annual salary for this role is between $73,800 & $79,000 (negotiated based upon experience and qualifications) plus 11.5% superannuation.
If you are ready to join our team, please submit your CV and a cover letter outlining the qualifications, skills and experience that make you a suitable candidate. If you would like to discuss this role further, please email our ICT Service Desk Team Leader via marco.flego@disabilitytrust.org.au.
Eligibility to Apply: Australian citizenship or permanent residency is an essential requirement for applicants to be considered for the position.
Applications close 9.00am, Monday 2 June 2025. Suitable candidates may be invited to interview as applications are received.
