Customer Success Manager - Education
Job No:
TECH21222509
Location:
Brisbane / Sydney / Melbourne / Canberra / Adelaide / Perth
How you'll make a difference...
Our business, driven by sales and marketing, is focused on positioning our products and solutions in one of the most competitive markets in the world today, enterprise software, and supporting our sales team to win.
As Customer Success Manager for the Education sector, you'll be at the forefront of that vision, driving our customer experience and supporting TechnologyOne value proposition within the Education sector.
What you'll be doing...
You'll play a key role on supporting our Education customers, identifying expansion opportunities and continuously enhancing and maximising customer value and business growth. You will be responsible for:
- Owning the ultimate success of a portfolio of Education clients by taking responsibility for the satisfaction, retention and growth of each account.
- Building and maintaining a trusted advisor / honesty broker status within the client environment.
- Establishing a repeatable, measurable process that is always improving the customer experience.
- Identifying opportunities via a continual service improvement program for clients and Technology One to improve efficiencies and overall experience.
- Working with the Senior Stakeholders of your Education account portfolio to understand and assess the business objectives and promote Technology One’s value and ROI through adoption and usage of our solutions.
- Use your knowledge of best practice service management and Software/SaaS services to oversee client growth and deliver a return on the clients Technology One investment
Your Talents...
As our Customer Success Manager you’ll know what it takes to succeed and do business in the Education sector. You’ll have an impressive track record in ERP software and service delivery with a fluency in talking technology business systems. Your experience will include:
- Demonstrated ability to autonomously manage large customer portfolios and establish a trusted advisor relationship with key stakeholders
- Ability to deliver strategic thinking, problem solving and customer management
- Proven success in engaging various company functions to deliver commercial outcomes
Who we are…
TechnologyOne (ASX:TNE) is Australia's largest enterprise software company and one of Australia's top 150 ASX-listed companies, with offices across six countries. We create solutions that transform business and make life simple for our customers. We do this by providing powerful, deeply integrated enterprise software that is incredibly easy to use. Over 1,000 leading corporations, government departments and statutory authorities are powered by our software.
We pride ourselves on providing our people with earned recognition through career progression, competitive salaries and a supportive environment. We double in size approximately every 5 years, so career opportunities abound. Everything is about to change. Are you ready?
We value creativity, innovation and people with an entrepreneurial spirit. See us in action at Hack Day!
Applicants must have the right to work permanently in Australia