Client Practitioner (NDIS Support Coordinator)

We are seeking a compassionate and organised NDIS Support Coordinator to join our dedicated team to make a real impact by delivering tailored support coordination services for individuals with complex needs. This role focuses on working alongside participants, their families and support networks to help them understand, implement and get the best outcomes from their NDIS plans.

About the role:

• Support participants to understand their NDIS plan and make informed choices.
• Undertake comprehensive assessment and planning for individuals with complex needs and facilitate referral to the most appropriate support services, aligned with their level of support needs and required intensity of care.
• Coordinate and link service users to appropriate care and community services across health, housing, disability, financial and related sectors.
• Apply a strong understanding of the community service sector and complex care issues to support holistic and person-centred outcomes.

What's on offer:

• a maximum-term contract 12 months up to 36 months, with the possibility of extension or permanency subject to performance, funding and operational need 
• a base salary ranging from $40.81 per hour with competency-based increments up to $47.92 per hour, plus 12% super
• 56 hour, 8 day fortnight
• training and development opportunities
• flexible work options for a healthy work/life balance
• generous employment conditions (we have too many to list - click here for more).

We are seeking:

• A qualified professional with a minimum qualification of Diploma in Case Management (or similar relevant tertiary qualifications), and proven experience working with complex service users within community settings.
• Practical experience in one or more phases of case management as defined by the Case Management Society of Australia.
• Experience in disability, community services, social work, or a related field
• Strong communication, report writing, conflict resolution and negotiation skills, with a focus on delivering excellent client service and managing challenging situations.
• Strong knowledge of the NDIS and local service systems
• Proficiency in using personal computers and electronic assessment tools, with strong self-management and organisational abilities.
• Relevant clearances and certifications including: a current NSW Working With Children Check, NDIS Worker Screening Check (or willingness to obtain), current Criminal Record Check, valid Driver's Licence (Car) and a current Senior First Aid Certification.

About us:

• Located on the picturesque far North Coast of NSW, bordering the Gold Coast.
• The Tweed is a vibrant, diverse location offering a lifestyle near the water, in a rainforest or on a farm.  
• Tweed Shire Council is committed to employment equity and diversity and encourages applications from people of all ages, abilities and backgrounds in both traditional and non-traditional roles.  We provide workplace adjustments for people with disability, and access to flexible work options. 
• Join an employer of choice. Professionals Australia (Local Government Engineers’ Association) has named Council the 2021 Employer of Choice for our great employment practices within NSW local government. 

Where it's located:

This position is based in Tweed Heads South and can be directed to work from any Council work site.

Position closes: 

Friday 24 October 2025 at 12 noon sharp (NSW time).  Late applications will not be permitted.

Click here to view the Position Description 

TIPS for Addressing the Selection Criteria

Click here for more information on the Recruitment Process

Click here to view our Values

Pre-Employment Screening:

Tweed Shire Council conducts pre-employment assessments as part of its recruitment process. 

Job offers are not made until screening has been completed. Tweed Shire Council uses third-party providers to undertake:

• Pre-employment medical – some roles require a functional (physical) assessment, and all positions are subject to drug and alcohol screening (a positive test result means the recruitment process ends and your application will not be considered).
• Background screening - verifies that the information you have provided throughout the recruitment process is true and correct.  Click here for more information.

Reference Checks are undertaken by the panel. Your 2 referees should ideally be your current and most recent supervisors.  Your referees are not contacted unless you’ve been interviewed and are a preferred candidate.

Working with Children Check (WWCC)

• This position meets the criteria for child-related work, therefore a valid current Working with Children Clearance is required as part of our background screening.

How To Apply:

You must use your own email address, and not one used previously by another person that has applied for a position with council.

Once you start your online application, you cannot save and return to it later. 

1. Have your Resume document ready to go.
2. Fill out all questions below. Click 'Next'. 
3. You'll then be prompted to attach your resume and other documents (if applicable). Click 'Next'.
4. Review your application to confirm everything is correct. Click 'Confirm' to submit your application.

If you'd like to COPY and PASTE question fields into a separate Word document to work on over time, please find them listed below:

1. Why are you interested in working at Tweed Shire Council and what excites you most about this particular opportunity?
2. Do you hold a Diploma in Case Management or a similar relevant tertiary qualification, and can you describe your experience working with complex service users in community settings?
3. Please outline your experience in NDIS Support Coordination, including the participants you’ve supported and how you have helped them use their plans effectively.
4. Please provide examples that demonstrate your communication, report writing, conflict resolution and negotiation skills, particularly in challenging client situations.
5. Please outline your ability to work independently as well as collaboratively in a team environment, and how you contribute to a positive team culture. 
6. How confident are you in using personal computers and electronic assessment tools? Please describe how you manage your workload and stay organised.
7. Do you currently hold the following clearances and certifications (or willingness to obtain): NSW Working With Children Check, NDIS Worker Screening Check, Criminal Record Check, valid Driver’s Licence (Car) and Senior First Aid Certification? Please list each and confirm their status. 

SK97188A

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