Web and Digital Solutions Officer

INTERNAL ONLY

About the role:

Join us as the Web and Digital Solutions Officer and help shape smart, user-friendly digital experiences for the Tweed community. You’ll manage content across Council websites, support third-party platforms, and deliver innovative solutions that improve communication and customer service. This role blends technical know-how with project management to deliver impactful results. If you're creative, collaborative, and ready to make a difference, we’d love to hear from you.

What's on offer:

• a base salary ranging from $74,572 per annum with competency-based increments up to $87,551 per annum, plus 12% super
• 70 hours, 9-day fortnight
• training and development opportunities
• flexible work options for a healthy work/life balance
• generous employment conditions (we have too many to list - click here for more).

We are seeking:

• Design and deliver smart digital solutions that improve customer experience and engagement.
• Manage and enhance content across Council’s websites using CMS tools.
• Support and advise on third-party digital platforms, including researching new technologies.
• Provide expert digital advice and project management across the organisation.
• Work flexibly and creatively to meet deadlines, occasionally outside standard hours for emergency situations.

About us:

• Located on the picturesque far North Coast of NSW, bordering the Gold Coast.
• The Tweed is a vibrant, diverse location offering a lifestyle near the water, in a rainforest or on a farm.  
• Tweed Shire Council is committed to employment equity and diversity and encourages applications from people of all ages, abilities and backgrounds in both traditional and non-traditional roles.  We provide workplace adjustments for people with disability, and access to flexible work options. 
• Join an employer of choice. Professionals Australia (Local Government Engineers’ Association) has named Council the 2021 Employer of Choice for our great employment practices within NSW local government. 

Where it's located:

This position is based in Murwillumbah, and can be directed to work from any Council work site.

Position closes: 

Friday 31 October 2025 at 12 noon sharp (NSW time).  Late applications will not be permitted.

Click here to view the Position Description 

TIPS for Addressing the Selection Criteria

Click here for more information on the Recruitment Process

Click here to view our Values

Pre-Employment Screening:

Tweed Shire Council conducts pre-employment assessments as part of its recruitment process. 

Job offers are not made until screening has been completed. Tweed Shire Council uses third-party providers to undertake:

• Pre-employment medical – some roles require a functional (physical) assessment, and all positions are subject to drug and alcohol screening (a positive test result means the recruitment process ends and your application will not be considered).
• Background screening - verifies that the information you have provided throughout the recruitment process is true and correct.  Click here for more information.

Reference Checks are undertaken by the panel. Your 2 referees should ideally be your current and most recent supervisors.  Your referees are not contacted unless you’ve been interviewed and are a preferred candidate.

How To Apply:

You must use your own email address, and not one used previously by another person that has applied for a position with council.

Once you start your online application, you cannot save and return to it later. 

1. Have your Resume document ready to go.
2. Fill out all questions below. Click 'Next'. 
3. You'll then be prompted to attach your resume and other documents (if applicable). Click 'Next'.
4. Review your application to confirm everything is correct. Click 'Confirm' to submit your application.

If you'd like to COPY and PASTE question fields into a separate Word document to work on over time, please find them listed below:

1. Why are you interested in working at Tweed Shire Council, and what excites you most about this particular opportunity?
2. Tell us about a digital solution you’ve implemented—how did it improve the customer experience?
3. What CMS platforms have you worked with, and how have you used HTML/CSS to manage web content?
4. Share an example of a digital project you’ve managed—how did you keep it on track and work with external vendors?
5. How have you used website analytics to improve online services or user experience?
6. What’s your approach to creating accessible, user-friendly content while juggling tight deadlines? 

OFFICE USE ONLY