Governance Support Officer - Access
Job No:
TSC1696
Location:
Murwillumbah
This role supports Council’s obligations under the Government Information (Public Access) Act 2009 by coordinating formal and informal information access requests. It also provides essential support to the functions of Council’s Governance Unit.
About the role:
- Provide administrative and coordination support across the Governance Unit, which delivers services including governance, records management, compliance, risk, emergency management and Council meeting processes.
- Manage and process informal and formal access to information requests in accordance with the Government Information (Public Access) Act and Privacy and Personal Information Protection Act.
- Maintain key Governance records and registers, ensuring accurate, timely and legislatively compliant record keeping using Council’s records management system.
- Support the review and maintenance of Governance policies, procedures and internal reports to ensure accuracy and relevance.
- Liaise with internal stakeholders to coordinate information requests and support efficient Governance operations in a fast‑paced, responsive environment.
What's on offer:
- a base salary ranging from $74,572 per annum with competency-based increments up to $87,551 per annum, plus 12% super
- a permanent full time role
- 70 hour, 9 day fortnight
- training and development opportunities
- flexible work options for a healthy work/life balance
- generous employment conditions (we have too many to list - click here for more).
We are seeking:
- Experience in processing access to information requests, with sound knowledge and understanding of relevant legislation.
- Ability to use initiative, research issues and apply sound judgement to support decision‑making and continuous improvement in an information management environment.
- Demonstrated ability to work effectively within a team, share knowledge and provide support during periods of increased workload.
- Proven capacity to manage workloads and competing priorities in a busy, deadline‑driven environment.
- Well‑developed verbal and written communication skills, including the ability to present information clearly and liaise with internal and external stakeholders.
- Knowledge and experience in implementing and maintaining policies, protocols or procedures in records and/or information management.
About us:
- Located on the picturesque far North Coast of NSW, bordering the Gold Coast.
- The Tweed is a vibrant, diverse location offering a lifestyle near the water, in a rainforest or on a farm.
- Tweed Shire Council is committed to employment equity and diversity and encourages applications from people of all ages, abilities and backgrounds in both traditional and non-traditional roles. We provide workplace adjustments for people with disability, and access to flexible work options.
- Join an employer of choice. Professionals Australia (Local Government Engineers’ Association) has named Council the 2021 and 2025 Employer of Choice for our great employment practices within NSW local government.
Where it's located:
This position is based in Murwillumbah and can be directed to work from any Council work site.
Position closes:
Friday 15 May 2026 at 12 noon sharp (NSW time). Late applications will not be permitted.
Click here to view the Position Description
TIPS for Addressing the Selection Criteria
Click here for more information on the Recruitment Process
Pre-Employment Screening:
Tweed Shire Council conducts pre-employment assessments as part of its recruitment process.
Job offers are not made until screening has been completed. Tweed Shire Council uses third-party providers to undertake:
- Pre-employment medical – some roles require a functional (physical) assessment, and all positions are subject to drug and alcohol screening (a positive test result means the recruitment process ends and your application will not be considered).
- Background screening - verifies that the information you have provided throughout the recruitment process is true and correct. Click here for more information.
Reference Checks are undertaken by the panel. Your 2 referees should ideally be your current and most recent supervisors. Your referees are not contacted unless you’ve been interviewed and are a preferred candidate.
How To Apply:
You must use your own email address, and not one used previously by another person that has applied for a position with council.
Once you start your online application, you cannot save and return to it later.
- Have your Resume document ready to go.
- Fill out all questions below. Click 'Next'.
- You'll then be prompted to attach your resume and other documents (if applicable). Click 'Next'.
- Review your application to confirm everything is correct. Click 'Confirm' to submit your application.
If you'd like to COPY and PASTE question fields into a separate Word document to work on over time, please find them listed below:
Selection Criteria:
- Why are you interested in working at Tweed Shire Council, and what excites you most about this particular opportunity?
- Please describe your experience processing access to information requests. In your response, outline your understanding of the relevant legislation and how you ensure compliance in practice.
- Provide an example of a time you used initiative to research an issue and apply sound judgement to support decision‑making or improve an information or records management process.
- Describe a situation where you worked as part of a team during a period of increased workload. How did you share knowledge and support others to achieve outcomes?
- Explain how you manage competing priorities in a busy work environment. Include an example that demonstrates your ability to meet deadlines and maintain accuracy.
- Describe your verbal and written communication skills, using an example where you were required to clearly present information and liaise with internal or external stakeholders.
- Outline your experience implementing or maintaining policies, protocols or procedures in a records and/or information management context. What was your role and what was the outcome?
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