Business Technology & Systems Officer - Holiday Parks
Job No:
TSC1797
Location:
Tweed Heads
Keep Tweed Holiday Parks connected, supported and running at their best.
Join our team and play a hands-on role in delivering reliable IT infrastructure and technology services, ensuring our parks and staff have the tools they need to provide exceptional visitor experiences. From maintaining critical systems to providing technical support, no two days are the same in this dynamic and rewarding role.
About the role:
- Provide hands-on IT support to Holiday Park staff and managers.
- Maintain and improve networks, systems, Wi-Fi and technology infrastructure.
- Support servers, cloud services, telephony and audio-visual equipment.
- Perform system maintenance, updates, backups and performance monitoring.
- Administer business-critical applications, booking systems and security technologies.
- Coordinate technology projects and digital improvements across the Holiday Parks.
What's on offer:
- a permanent full‑time position with opportunities to expand your skills and expertise.
- a base salary ranging from $87,689 per annum with competency-based increments up to $103,869 per annum, plus 12% super
- 70-hour, 9 day fortnight
- training and development opportunities
- flexible work options for a healthy work/life balance
- generous employment conditions (we have too many to list - click here for more).
We are seeking:
- Experience providing IT support and maintaining business technology services and applications.
- Strong knowledge of Microsoft 365, desktop hardware, mobile devices, printers and cloud-based technologies.
- Experience administering networks, Wi-Fi, telecommunications and IT infrastructure in a secure and reliable environment.
- Proven ability to troubleshoot technical issues, identify improvements and enhance user experience.
- Experience supporting operational technologies such as CCTV, access control, telephony and payment systems.
- Excellent communication and customer service skills, with the ability to build strong stakeholder relationships and coordinate technology projects.
About us:
- Located on the picturesque far North Coast of NSW, bordering the Gold Coast.
- The Tweed is a vibrant, diverse location offering a lifestyle near the water, in a rainforest or on a farm.
- Tweed Shire Council is committed to employment equity and diversity and encourages applications from people of all ages, abilities and backgrounds in both traditional and non-traditional roles. We provide workplace adjustments for people with disability, and access to flexible work options.
- Join an employer of choice. Professionals Australia (Local Government Engineers’ Association) has named Council the 2021 and 2025 Employer of Choice for our great employment practices within NSW local government.
Where it's located:
This position is based in Tweed Heads and can be directed to work from any Council work site.
Position closes:
Friday 06 November 2026 at 12 noon sharp (NSW time). Late applications will not be permitted.
Click here to view the Position Description
TIPS for Addressing the Selection Criteria
Click here for more information on the Recruitment Process
Pre-Employment Screening:
Tweed Shire Council conducts pre-employment assessments as part of its recruitment process.
Job offers are not made until screening has been completed. Tweed Shire Council uses third-party providers to undertake:
- Pre-employment medical – some roles require a functional (physical) assessment, and all positions are subject to drug and alcohol screening (a positive test result means the recruitment process ends and your application will not be considered).
- Background screening - verifies that the information you have provided throughout the recruitment process is true and correct. Click here for more information.
Reference Checks are undertaken by the panel. Your 2 referees should ideally be your current and most recent supervisors. Your referees are not contacted unless you’ve been interviewed and are a preferred candidate.
How To Apply:
You must use your own email address, and not one used previously by another person that has applied for a position with council.
Once you start your online application, you cannot save and return to it later.
- Have your Resume document ready to go.
- Fill out all questions below. Click 'Next'.
- You'll then be prompted to attach your resume and other documents (if applicable). Click 'Next'.
- Review your application to confirm everything is correct. Click 'Confirm' to submit your application.
If you'd like to COPY and PASTE question fields into a separate Word document to work on over time, please find them listed below:
Selection Criteria:
- Why are you interested in working at Tweed Shire Council, and what excites you most about this particular opportunity?
- Do you have experience providing IT support and maintaining business technology services? Please outline your experience, including the systems, technologies and applications you have supported.
- Describe your experience administering and supporting IT infrastructure, including Microsoft 365, networks, Wi‑Fi, telecommunications, cloud services and end-user devices.
- Provide an example of a complex technical issue you investigated and resolved. What was the issue, how did you approach it, and what was the outcome?
- Describe your experience administering and supporting operational technologies such as CCTV, access control, telephony, payment systems or similar technologies.
- Provide an example of how you have worked with stakeholders to deliver a technology project, system or process improvement. How did you manage priorities and what was the outcome?
Desirable:
- Do you have any knowledge and experience in business technology services and processes within Holiday Parks or similar tourism/Hospitality sectors. Please outline your experience.
SK97188A
OFFICE USE ONLY
| Unit | Tweed Holiday Parks & Cultural Facilities |
| Job Grade | JG6 |
| Industry | Tweed Holiday Parks & Cultural Facilities |
| Employment Type | Full Time |
