Audio Visual Support Co-Ordinator | Ernst & Young Sydney

Job No: TWG1885
Location: Sydney

Audio Visual Support Co-ordinator

Trippas White Group (TWG) is a leading hospitality company, which operates from premium locations such as the Sydney Opera House, Centennial Parklands, Roslyn Packer Theatre, Sydney Tower, Royal Botanic Gardens and Royal Prince Edward Yacht Club. We take great care that our services meet the status and expectations of these prominent, iconic landmarks. Working for Trippas White Group not only means experience at one premium venue but opens endless possibilities to a vast array of food concepts across Australia. 

About the role

Are you ready for your next challenge?

We are all about the delivering class leading experiences for our Clients, their employees and guests and need exceptional people to join our teams. We currently have an excellent opportunity for an experienced Audio-Visual professional to join our Hospitality Team with one of our leading Corporate Clients Ernst & Young (EY). This role is more than just the basics and requires someone with of energy, drive and commitment. We are looking for team player who is highly passionate on all things tech and is looking to deliver great service assistance to users and clients alike.

We’ll give you back your weekends?

If you are committed to providing class leading experiences, have an excellent understanding of the delivery of exceptional client services, are driven, self-motivated, enjoy working in a team environment that supports each other to exceed our Clients expectations and above everything else, really (yes, really) enjoys interacting with people, then we want to hear from you. In return for all of these qualities that we expect you to bring to us, we’ll reward you with a highly competitive salary package and we’ll even commit to let you have your weekends free!

About you - your Responsibilities, Skills and Experience

  • Support EY staff and clients for meetings and events over three client floors
  • Normal shift hours rotates between 07:00-19:00 & also support for occasional evening events
  • Mainly supporting Teams calls, Video conference calls, Surface Hubs, Zoom, Webex etc – also including broadcast for in-house hybrid meetings with a splash of creative media works.
  • You are a technical maestro with a minimum of 2 years experience but also know how to create excellent client experiences – you can demonstrate your ability to really make a positive impact
  • You want to have positive interactions with all clients – it’s part of your DNA
  • You have proven experience in utilizing technology platforms such as Microsoft Teams including Teams rooms (MTR’s) & Video conferencing.
  • Experience around AMX, Crestron control systems & Audio procssors is beneficial
  • You’re inquisitive, you enjoy supporting new initiatives and you’re happy to share your knowledge and work not only in a service and support environment, but be part of teams responsible for upgrades and rollout new projects
  • You have experience maintaining & working with vendors to support AV systems
  • You’re flexible, deal easily with an ever-changing scope of work and cope well under pressure – you’ve got a proven record of involvement within a diverse range of operations most importantly in the running of meetings and events and never loose your cool
  • You’ve got a passion for service delivery – you can solve technical issues quickly whilst at the same time as creating great client experiences

About us - Benefits we offer and our Culture

  • We’re passionate about our people and we offer a supportive, positive and inclusive work environment
  • We work in prestigious locations and offices
  • Our sites are in easily accessible CBD locations
  • We offer a full suite of career development and cross training opportunities
  • We reward our people for high performance
  • Our sites operate Monday to Friday so the weekends are all yours! (Think we may have already mentioned that!)
  • Food & coffee provided
  • Employee dining discounts -up to 50%
  • Refer a friend program, with bonus’s

 If you are passionate about the delivery of excellent client service, have the necessary previous experience in a similar role, regardless of whether it was in the corporate arena and would like to join our team, apply now!

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