Hospitality Experience Manager | Corporate Hospitality

Hospitality Experience Manager.

Exceptional Career based at EY Sydney – Trippas White Group.

High Paced Large Premium Operation in Sydney CBD.

Join a Team that delivers Industry Leading Corporate Hospitality Services & AV Solutions. 

About the role

Are you ready for your next challenge?

We are all about the delivering class leading experiences for our Clients, their employees and guests. We currently have an excellent opportunity for a seasoned or aspiring Hospitality Experience Manager to join our Team with one of our leading Corporate Clients - Ernst & Young (EY). This role is more than just the basics, it requires someone with high energy, drive, commitment & a passion for service. We are looking for an operational leader to provide hands on support & mentorship to our ambitious Hospitality Team/s with the implementation of significant operational change which will take our teams to the next level. This role is based in Sydney but is also required to provide operational support & guidance to additional site locations in Brisbane & Canberra.

We’ll give you back your weekends?

If you are committed to providing class leading experiences, have an excellent understanding of the delivery of exceptional client services, are driven, engaging and inspiring, have great communication skills, are highly self-motivated, enjoy working in a team environment that supports each other to exceed our Clients expectations and above everything else, really (yes, really) enjoys interacting with people, then we want to hear from you.

About you - your Responsibilities, Skills and Experience

• You must have had a minimum of 4 - 5 years Site Manager or Hospitality Leadership experience of one or more sites similar role in a large high profile corporate, retail or hotel environment.
• You have operational experience & strong knowledge of Food & Beverage / Catering operations, Food & Beverage Retail or Café / Event & Reserve Management, Reception services or have a strong hotel background.
• You are passionate about Food & Beverage, have active experience in this space & can mentor the up & coming talent.
• You can create excellent client experiences – you can demonstrate your ability to make an impact & creatively respond to service opportunities.
• You have proven leadership credentials including the ability to support and engage your teams to drive positive change.
• You’ve got an authentic passion for service delivery – you must be able to see around corners and teach your teams to do the same.
• You are highly flexible, deal easily with an ever changing scope of work and cope well under significant pressure - you’ve got proven experience across a diverse range of operations and never loose your cool.
• You want to have positive interactions with all clients – it’s part of your DNA.
• You lead from the front – your team know who you are, what you expect and count on your guidance and support
• You’re willing to take risks, open to learning new skills, being transparent and accountable for you and your teams actions – your achievements speak for themselves and you pride yourself on always challenging the status quo.
• You’re warm, open and honest in the way you communicate and pride yourself on your integrity. 

About us - Benefits we offer and our Culture

• We’re passionate about our people and we offer a supportive, positive and inclusive work environment
• Our sites are in easily accessible CBD locations
• We offer a full suite of career development and cross training opportunities
• We reward our people for high performance
• Our sites operate Monday to Friday so the weekends are all yours! (Think we may have already mentioned that!)
• Food & coffee provided
• Employee dining discounts -up to 50%

If you are passionate about the delivery of excellent client service, have the necessary previous experience in a similar role, regardless of whether it was in the corporate arena and would like to lead our team, apply now!.

Trippas White Group is an Equal Opportunity Employer and encourages Indigenous Australians to apply.