Central Reserve Lead | EY Sydney

Central Reserve Lead – EY, Sydney

Exceptional Career based at EY Sydney – Trippas White Group.

High Paced Large Premium Operation in Sydney CBD.

Join a Team that delivers Industry Leading Corporate Hospitality Services & AV Solutions.

About the role

Are you ready for your next challenge?

We are all about delivering class leading experiences for our Clients, their employees and guests. We currently have an excellent opportunity for an experienced Reservations Manager to join our Team with one of our leading Corporate Clients - Ernst & Young (EY). This person may be looking for a new challenge with the opportunity to share their skills and influence team/s or perhaps this person may be looking for that next stretch to oversee Central Reservation team. This role is more than just the basics, it requires someone with high energy, drive, commitment & a passion for service. We are looking for hands on support for our ambitious & dedicated Reserve Team/s. This role works closely with each of our venues Site leads and operational teams across Oceania.

Do you want your weekends free?

If you are committed to providing class leading experiences, have an excellent understanding of the delivery of exceptional client services, are driven, engaging and inspiring, have excellant communication skills, are highly self-motivated, enjoy working in a team environment that supports each other to exceed our Clients expectations and above everything else, really (yes, really) enjoys interacting with people, then we want to hear from you. Ultimately, it’s your attitude that’s most important to us, however previous experience with Events and Reservation Management in Corporate Hospitality or the Hotel industry is a must.

About you - your Responsibilities, Skills and Experience

• You must have a minimum of 3+ years Reserve Management or Central Reserve Management experience of one or more sites in a similar role in a high-profile corporate or hotel environment.
• You have operational experience & strong knowledge of Events & Catering Operations, Event & Reserve Management, Group Reservations & Reception services.
• You can drive Reserve targets, report on all aspects of Reserve, and comfortable with being a key point of contact for the business.
• You are experienced in Event Management Systems, yield Management in either a Hotel or Corporate environment.
• You have strong communicator with excellent organisational skills.
• You have proven leadership credentials including the ability to support and engage your teams.
• You are passionate about Food & Beverage, Reservations & can mentor the up & coming talent.
• You’ve got an authentic passion for service delivery – you must be able to see around corners and teach your teams to do the same.
• You are highly flexible, deal easily with an ever changing scope of work and cope well under significant pressure.
• You strive to have positive interactions with all clients & your teams – it’s part of your DNA.
• You lead from the front – your team know who you are, what you expect and count on your guidance and support.
• You are comfortable with taking on risks, learning new skills, being transparent & accountable for your teams actions.
• You are warm, open & honest in the way you communicate and pride yourself on your integrity.

About us - Benefits we offer and our Culture

• Refer a friend program with bonus’s.
• Employee dining discounts with Trippas White Group venues.
• Shift meals and an endless supply of coffee/tea are included.
• We offer a full suite of career development and cross training opportunities
• We reward our people for high performance
• Our sites operate Monday to Friday so the weekends are all yours!

If you are passionate about the delivery of excellent client service, have had previous experience in a similar role and would like to be part of our team, apply now! Trippas White Group is an Equal Opportunity Employer and encourages indigenous Australians to apply.