Call-Taker - Triple Zero Victoria Staff Referral Application Form
Job No:
TripleZeroVictoriaReferral
Location:
Victoria
Triple Zero Victoria is currently recruiting Call-takers for our Ballarat and Williams Landing locations for commencement in 2024, and for our Burwood East location for commencement in 2025. Due to the comprehensive nature of the recruitment and selection process, it typically takes between four to eight weeks from when you submit your application to offer. After you submit your application, we will contact you to advise if your application is being progressed to the next stage of the selection process.
About Triple Zero Victoria
Triple Zero Victoria is the critical link between the Victorian community and the state's emergency services agencies and it partners with the agencies to improve service delivery to the community. It provides Victoria's 24-hour emergency call-taking and dispatch services for police, fire, ambulance and VICSES and manages the provision of advanced, operational communications for police, ambulance, fire services and the SES. Its vision is to be a high-performing team trusted by the community and our partners to deliver the right emergency response, and its central goal is to save lives and prevent harm through speed and accuracy in emergency operations.
Triple Zero Victoria (formerly Emergency Services Telecommunications Authority) was established in December 2023.
The transition to Triple Zero Victoria will occur throughout 2024.
About the role
- Call-takers receive and process all emergency and non-emergency calls from the public and other agencies, including:
- Answering Triple Zero calls and obtaining all the information required by following a standard sequence of procedures;
- Verifying the event location and accurately identifying it on a mapping system;
- Accurately entering all relevant information received into the Triple Zero Victoria Computer Aided Dispatch (CAD) system for use by a Dispatcher; and process updates and further information as the event or incident progresses.
- Triple Zero Victoria has several roster options depending upon your location and agency preference. These options allow employees flexibility and balance to meet their individual circumstances and work preferences, these include: full-time rotating roster, full-time set roster and part-time set roster. For further details around our working arrangements, please see here.
Who we are looking for
Triple Zero Victoria Call-taker roles are unique and challenging and we have successful Call-takers from a wide range of occupation backgrounds, life stages and cultural backgrounds. We are seeking people who are a strong match with the following competencies:
- You use computer software and equipment to quickly and accurately complete tasks under time pressure (often while multi-tasking).
- You type quickly and accurately.
- You work with speed and accuracy within established procedures.
- You consistently achieve results through effective decision-making and persistence.
- You communicate effectively by listening, showing appropriate empathy and adapting your communication style to the situation.
- You are composed and calm in pressure situations and tolerate stress.
- You demonstrate the highest standards of professional conduct and support for others.
- You learn quickly, enjoy developing your capability and embrace feedback.
Benefits & culture
- Belong to a connected and highly supportive and caring team, united by a common purpose
- Attractive pay and conditions including 5 weeks annual leave per year
- Comprehensive initial and ongoing training
To find out more about this rewarding career opportunity, please click here to download a copy of the Applicant Information Kit.
Other Relevant Information
Triple Zero Victoria requires all candidates to be either an Australian / New Zealand Citizen or a Permanent Resident. Employment will be subject to providing evidence of your permanent Australian working rights.
Candidates will be required to complete pre-employment screening including reference checks and a pre-employment medical and all employment is subject to a National Police Check clearance.
If you require any reasonable adjustments to the recruitment process, please feel free to reach out to Triple Zero Victoria’s Talent team via careers@triplezero.vic.gov.au