We have an exciting opportunity for a highly motivated IT professional to join our team as a Senior IT Support Officer, supporting the delivery of Council’s IT services with a strong focus on ensuring systems and infrastructure operate reliably, efficiently, and securely.
This role is responsible for providing advanced technical support, advice and problem-solving expertise to Council staff and management, enabling the effective delivery of services across all areas of the organisation.
You will play a key role in coordinating day-to-day IT operations, supporting ICT projects, maintaining systems and infrastructure, and contributing to cyber security, compliance and continuous improvement initiatives. The position also provides guidance and support within the IT function to ensure a high standard of service delivery
To view a detailed list of responsibilities, please review the Position Description.
Our ideal candidate will hold a tertiary qualification in Computer Science or a related field, or possess equivalent industry experience in a business environment.
You will bring demonstrated experience in IT support, including troubleshooting hardware, software, networks and user environments, along with strong analytical and problem-solving skills. Your ability to manage competing priorities, provide sound technical advice, and work collaboratively with internal stakeholders and external service providers will be key to your success.
Strong communication and negotiation skills, attention to detail, and a proactive, solutions-focused approach are essential. You will be a motivated self-starter who takes pride in delivering high-quality IT services and supporting users at all levels of the organisation.
This is a fantastic opportunity with a thriving Council in the heart of the New England region of NSW. Leave the city hassles behind for the ultimate tree change experience and enjoy a great work/life balance.
With a diverse range of services offered by Council, you won’t be bored day to day—you’ll enjoy variety and an interesting scope of work supporting a broad range of systems, technologies and users.
You’ll be welcomed into a supportive and collaborative environment where team members work together to deliver reliable and effective IT services.
In return for your hard work and dedication, Council is offering a competitive remuneration package commencing at $81,541.20 (commensurate with qualifications and experience).
You will also have access to a range of benefits and great conditions including:
Uralla Shire Council is an Equal Employment Opportunity employer and values the unique contributions of all people. Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and people with a disability are encouraged to apply.
Council recognises the unique skills and attributes demonstrated by service personnel in their service to our country and applications from ex-service personnel are welcome. All applicants who are veterans will be provided with specific feedback on their application if they are unsuccessful. The Local Government Rank to Grade Guide was developed to help both hiring managers and veterans understand how ADF skills and experience align with public sector jobs. You can use this guide as a tool to help you identify where your skills and qualifications align you to. For further information, and to access this guide, please click Here.
For further information about our Council, please review the Uralla Shire Council Candidate Brochure.
Applications that do not address the selection criteria will not be considered - Noting that you also must hold relevant qualifications for the position.
