Office Manager

• Position :  Permanent, Full Time
• Salary    : $65,000 to $70,000 (based on skills & experience) plus Super and Attractive Salary Packaging 
• Location :  Werribee

The Organisation

Victorian Aboriginal Child Care Agency (VACCA) is the largest organisation of its kind in Australia, employing more than 600 employees and delivering more than 70 programs across Victoria. VACCA is an Aboriginal community-controlled organisation that supports and advocates for the Aboriginal community. Our strength lies with our people. Our team is committed to the organisation's vision and values; advocates for our children and other vulnerable community members; and shows respect for, observance and compliance with Aboriginal cultural protocols, practice and ceremony. Our Aboriginality is what distinguishes us from mainstream services and what enables us to deliver the positive outcomes we achieve for our people.

About the role

The Office Manager is responsible for the smooth management and operation of the administration responsibilities for Werribee and Melton offices.

The position will manage the reception role in Werribee and provide training and support to the Melton receptionist to ensure administration responsibilities including reception are maintained to a high standard.

The role is to provide a professional and friendly first point of contact to all VACCA clients and visitors contacting the office. They will also be responsible for communicating messages and contact to staff in the offices via answering the phone and maintaining the message service. This role will provide executive administration and support functions to the Regional Director, Client services and leadership group to support the range of leadership functions for the division.

This role requires a skilled administrative officer who is able to maintain confidentiality, is highly organised and professional and has the ability to work respectfully with Aboriginal staff and families and professionals. 

About You

The successful applicant will possess:

• Demonstrated understanding of, and commitment to, the values that underpin VACCA’ vision and purpose and the capacity to take a leadership role in championing these internally and externally
• Demonstrated awareness and appreciation of Aboriginal societies and cultures, and commitment to continually build knowledge of such, along with a high level of awareness of the key issues which impact upon Aboriginal communities
• Experience working with Aboriginal people and or providing support to Aboriginal individual and families in a respectful manner
• Organisational skills and have the ability to establish systems for record keeping, data entry and program planning
• Experience using a broad range of computer applications and office equipment
• Experience and or ability to manage other administrative staff and provide leadership and support to the reception roles, including on the job training
• Demonstrated understanding of privacy and confidentiality issues and the ability to maintain this
• Ability to manage a high workload, prioritise work and meet deadlines
• Experience with managing the credit card including record keeping and account reconciliation
• Strong communication skills, relationship skills and an ability to liaise with internal/external stakeholders and clients
• Ability to provide a professional and courteous telephone and reception service to individuals, professionals and families contacting the office via telephone, email and face to face.
• Ability to provide direct administrative assistance to an executive position including but not limited to managing electronic calendar, preparing emails and reports, filing etc
• A proven ability to deal with conflict and or ability to acquire these skills.
• Experience in the storage, accessing, handling and security of confidential information and material

• • Flexibility- Availability to work flexible hours will be an advantage.
  • Communication: Develops and communicates clear, culturally appropriate, respectful and consistent messages to staff clients and community members
  • Problem Solving Implements organizational policies, procedures and systems to address incidents and problems and assists team members to develop culturally appropriate solutions
  • Interpersonal skills Models appropriate interpersonal skills, self-awareness, self-management, and community/ cultural awareness in communications, problem solving and conflict resolution 

  Personal Attributes

  • Empathy, Compassion, Resilience, Motivation, Advocacy and Professionalism

What we can offer you!!

• Professional support and training via in-house learning and development training modules
• Attractive salary packaging to increase your take home pay
• Great career development opportunities.
• Fitness Passport - allowing you (and your family) access to any of the facilities available on this program.
• Access to Employee support and wellbeing program(s)
• Opportunity to work and build connection with the Aboriginal Community and culture 

We strongly encourage Aboriginal and Torres Strait Islanders people to apply 

Applications should include a cover letter addressing the key selection criteria and current resume.

We encourage applicants to view the Position Description prior to applying. Please click here to view the position description.

Application closes by 14th April 2024, at 11.59pm

We are committed to Aboriginal self-determination and supporting strong, safe, thriving Aboriginal communities and aim to ensure every individual is treated with dignity, honouring all cultural backgrounds, abilities, ethnicities, sexual orientations, gender identities and spiritual beliefs.

VACCA is a child-safe organisation and is committed to ensuring the safety and wellbeing of children and young people with zero tolerance for child abuse. All successful applicants will be required to undertake a National Police Record Check and Working with Children Check prior to commencement of employment and periodically following commencement.

VACCA is an equal opportunity employer and has a smoke-free workplace policy.