Support Worker

Job No: VIN1199
Location: Woolloomooloo

  • Permanent, full-time 38 hours per week
  • Hours to be worked based on rotating roster covering day, afternoon, night, sleep over shifts
  • Based at Matthew Talbot Hostel, Woolloomooloo NSW
  • SCHCADS Award, Level 3, hourly rates range from $28.21 to $30.27 depending on qualifications/experience 

What we do

The St Vincent de Paul Society is a leading provider of community support services and has been assisting people experiencing disadvantage in NSW for more than 130 years. Our people reach out to the most vulnerable in our community through our Conferences, Special Works and Vinnies shops. The Society’s mission is to shape a more just and compassionate society by offering a ‘hands up’ approach to people in need respecting their dignity, sharing our hope and encouraging them to take control of their own destiny.



About the Service

SVDP NSW Support Services provides support for people experiencing or at risk of homelessness in NSW. It is a Special Work of the St Vincent de Paul Society of NSW and is comprised of 15 plus different programs across the state. SVDP NSW Support Services cares for single men and women, women and children, two parent families, men with children and young men and women who are experiencing or at risk of homelessness. All our services provide case-management and advocacy for each client.

The Role

The Support Worker will assist in the daily running of the site and  provide a variety of support to clients at the site.  You will work in cooperation with the Case Workers in the implementation of the clients' case plans. The key responsibilities of the role will include:

  • assisting in the entry and assessment of new clients
  • providing a safe and welcoming environment for clients who live at, or are accessing the service
  • undertaking a variety of tasks i.e. serving meals, supervising activities, transporting clients
  • maintaining daily Communications Book and other documentation as required e.g. client records and case notes

This role will report to the Accommodation Manager. Please click here for a copy of the Position Description.

To be successful in this role, you will need:

  • Appropriate Certificate or equivalent experience or currently undertaking tertiary study, in a related field.
  • Excellent written and oral communication skills
  • Demonstrated customer service skills
  • Ability to work independently and as part of a team
  • Willingness to work within the ethos and vision of St Vincent de Paul Society
  • Ability to use sound judgement and act appropriately in crisis and emergency situations
  • Current first aid certificate
  • An ability to maintain an ethical, yet non-judgmental, attitude towards residents and staff, and a commitment to this.
  • Sound knowledge of WH&S legislation as it relates to the workplace.
  • Ability to work a rotating roster covering day, afternoon, night and sleepover shifts.

Come and join our team!

We believe our employees are key to our success and in return we offer:

  • Job satisfaction working as part of a team making a difference to people’s lives in an organisation that cares about people. 
  • Generous salary packaging benefits to employees where a portion of take-home pay is tax-free.
  • In addition to excellent learning and development programs, as a large purpose driven organisation we provide opportunities to grow your career across a range of teams and services.
  • Supportive, friendly and values driven team environment and culture.

Prior to an offer of employment, preferred candidates will be required to complete the pre-employment checks including reference checks, a Police check, Working with Children check, Health Declaration and/or a medical check, Right to work in Australia check. The Society is committed to being a Child Safe organisation, further information can be found in the Society’s commitment to Safeguarding Children & Young People.

If you have questions about this role, please email to Susan Chillingworth (Accommodation Manager) quoting job number and position title:  Support Worker (Woolloomooloo)/VIN1199.

 Applications close at 11:30 pm on 17 October 2018

Please submit your application attaching your Resume and your

responses to the Essential Criteria outlined in the attached Position Description.

Information on how to apply.


St Vincent de Paul Society (NSW) is an Equal Employment Opportunity Employer and is committed to engaging a diverse workforce. The Society strongly encourages applications from people from Aboriginal and Torres Strait Islander background, people with disability, people from diverse cultural and linguistic backgrounds and mature aged applicants.






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