Outreach Case Worker

Job No: VIN2258
Location: Newcastle

  • Maximum term until June 2022; full-time
  • Based in Newcastle, NSW; involves travel within Newcastle and surrounding LGA to meet client needs
  • Current NSW Driver Licence is required
  • SCHCADS Award, Level 4, rates range from $36.62 to $39.52 per hour depending on qualifications and experience

What we do

The St Vincent de Paul Society is a leading provider of community support services and has been assisting people experiencing disadvantage in NSW for more than 130 years. Our people reach out to the most vulnerable in our community through our Conferences, Special Works and Vinnies shops. The Society’s mission is to shape a more just and compassionate society by offering a ‘hand up’ approach to people in need respecting their dignity, sharing our hope and encouraging them to take control of their own destiny.


Service Overview

St Vincent de Paul Society NSW have partnered with Department of Communities and Justice (‘DCJ’) Housing and NSW Health to jointly coordinate outreach to rough sleepers in the Newcastle LGA. As part of this multi-disciplinary team, patrols and other visible activities will create easy opportunities for rough sleepers to connect with the outreach team. The support service includes prevention and early intervention, rapid rehousing, crisis and post crisis, transition responses, and intensive responses for people aged 16 and over who are experiencing rough sleeping in the Newcastle LGA.

The Role 

The Case Worker is responsible for effective assertive outreach, case management, post crisis support to homeless person and assisting them to sustain their accommodation. This includes Assertive Outreach street patrols which will occur outside of regular working hours. 

Primary responsibilities of the role include:

  • providing case management support to clients, with the goal of ensuring stability of their accommodation
  • assessment of client's primary needs, developing case plans and regular reviews with them
  • collection of data as required; regular maintenance of client records and case notes
  • collaborate and build partnerships with internal and external stakeholders and services
  • supervision of volunteers/students on placement in accordance with their training requirements
  • ensuring service targets are met.

 This role will report to the Manager - Matthew Talbot Homeless Service and Team Leader for the Program located at Department of Communities and Justice (DCJ).  Please click here for a copy of the position description.

To be successful in this role, you will need: Come and join our team!

  • Minimum TAFE Certificate IV or currently undertaking tertiary study, in welfare or related field.
  • Previous experience providing support to marginalised and vulnerable people support to homeless person.
  • Demonstrated knowledge of issues relating to homelessness including but not limited to family breakdown, mental illness, drug, alcohol and gambling addictions.
  • Demonstrated awareness of appropriate local community support services for homeless clients, including government agencies and NGO's, and the capacity to build and maintain strong relationships with such service providers.
  • Excellent written and oral communications skills.
  • Sound computer skills.
  • Ability to work independently and as part of a team.
  • Awareness and understanding of the Work Health and Safety legislation and a commitment to promoting safe work practices.
  • Ability to use sound judgement and act appropriately in crisis and emergency situations.
  • NSW driver licence.

We believe our employees are key to our success and in return we offer:

  • Job satisfaction working as part of a team making a difference to people’s lives in an organisation that cares about people. 
  • Generous salary packaging benefits to employees where a portion of take-home pay is tax-free. 
  • In addition to excellent learning and development opportunities, as a large purpose driven organisation we provide potential to grow your career across a range of teams and services.
  • Supportive, friendly and values driven team environment and culture.

Prior to an offer of employment, preferred candidates will be required to complete the pre-employment checks including reference checks, a Police check, Working with Children check, Health Declaration and/or a medical check, Right to work in Australia check. The Society is committed to being a Child Safe organisation, further information can be found in the Society’s commitment to Safeguarding Children & Young People.

If you have questions about this role, please email to Ryan Pryor (Team Leader) on ryan.pryor@vinnies.org.au quoting Outreach Case Worker - Matthew Talbot Newcastle/VIN2258.

Please click here for Information on how to apply.

 Applications close at 11:00 pm on 13 April 2021

Please submit your application online, attach your Resume and your responses to the 'Role-specific criteria' outlined in the attached Position Description.

St Vincent de Paul Society (NSW) is an Equal Employment Opportunity Employer and is committed to engaging a diverse workforce. The Society strongly encourages applications from people from Aboriginal and Torres Strait Islander background, people with disability, people from diverse cultural and linguistic backgrounds and mature aged applicants.



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