Tenancy Facilitator

Job No: VIN2379
Location: Surry Hills

  • Maximum term to 30 June 2022, full-time
  • Surry Hills, NSW
  • Current NSW Driver Licence is required
  • SCHCADS Award, Level 4, hourly rates range from $36.62 to $39.52 depending on qualifications/experience
  • Join a supportive team that is making a difference to the lives of people experiencing disadvantage.

What we do

The St Vincent de Paul Society is a leading provider of community support services and has been assisting people experiencing disadvantage in NSW for more than 130 years. Our people reach out to the most vulnerable in our community through our Conferences, Special Works and Vinnies shops. The Society’s mission is to shape a more just and compassionate society by offering a ‘hand up’ approach to people in need respecting their dignity, sharing our hope and encouraging them to take control of their own destiny.



The Role

The Tenancy Facilitator is part of the homelessness and housing team that is responsible for state-wide management of excellent homelessness and housing services. Working within the rapid rehousing model, the role will focus in supporting clients of the Temporary Accommodation program to access available housing options.  You will report to the Accommodation Manager but your role will entail working autonomously and will require a good sense of judgment and ability to respond quickly to the housing needs of people seeking assistance.  Your knowledge of current Sydney rental housing market and strong community networks are also key factors to your success in this role.

Role responsibilities include:

  • conducting assessment of clients who have been referred to the service; continue to re-assess during their stay as required or as required as needs change
  • supporting client's entry into housing, provide them with information to access a range of Housing NSW products and/or private accommodation
  • assisting clients with their housing applications for, or directly access Social or Supported Housing options, including Housing Pathways.
  • maintaining client records and case notes 
  • building relationships and networking with external accommodation/support providers ie. real estates, crisis and mid-term accommodation providers, government and non-government agencies.

This role will report to the Accommodation Manager. Please click here for a copy of the Position Description.

To be successful in this role, you will need:

  • Relevant qualifications relating to housing or community services.
  • Previous experience working in social or community housing fields or in case management.
  • Ability to use innovative and creative problem solving particularly in relation to assisting homeless families and women to access housing within a limited timeframe.
  • Demonstrated knowledge of issues relating to homelessness and families experiencing crisis, as well as practical knowledge relating to the Sydney rental housing market, and services offered through Housing NSW and other Community Housing Providers.
  • Excellent written and oral communication skills.
  • Sound computer skills.
  • Ability to thrive working in an autonomous role with high level of self-motivation and efficient time management.
  • Knowledge of legislated mandatory reporting in relation to the care and protection of children and young
  • NSW driver licence.

Come and join our team!

 We believe our employees are key to our success and in return we offer:

  • Job satisfaction working as part of a team making a difference to people’s lives in an organisation that cares about people. 
  • Generous salary packaging benefits to employees where a portion of take-home pay is tax-free.
  • In addition to excellent learning and development opportunities, as a large purpose driven organisation we provide potential to grow your career across a range of teams and services.
  • Supportive, friendly and values driven team environment and culture.

Prior to an offer of employment, preferred candidates will be required to complete the pre-employment checks including reference checks, a Police check, Working with Children check, Health Declaration and/or a medical check, Right to work in Australia check. The Society is committed to being a Child Safe organisation, further information can be found in the Society’s commitment to Safeguarding Children & Young People.

If you have questions about this role, please email to Susan Chillingworth (Manager, Accommodation) on susan.chillingworth@vinnies.org.au, quoting: Tenancy Facilitator (Surry Hills)/VIN2379.

Please click here for Information on how to apply.

 Applications close at 11:00 pm on 17 June 2021

Please submit your application - attach your Resume and your responses to the role-specific criteria outlined in the Position Description.

 St Vincent de Paul Society (NSW) is an Equal Employment Opportunity Employer and is committed to engaging a diverse workforce. The Society strongly  encourages applications from people from Aboriginal and Torres Strait Islander background, people with disability, people from diverse cultural and linguistic backgrounds and mature aged applicants.

Apply Now

Personal Details * Required field