Donor Care and Regular Giving Coordinator
Job No:
VIN2837
Location:
Lewisham
- A perfect role for one with excellent skills in customer service and relationship building
- Join Vinnies and be part of its good works
- Not-for-profit salary packaging options, increase your take home pay with tax free benefits!
The St Vincent de Paul Society is a leading provider of community support services, whose mission is to shape a more just and compassionate society.
We believe our employees are key to our success and offer Learning and Development programs to enhance and grow your career across a range of teams and services. The Society recognises the value of an inclusive work environment and believes that our diversity is a strength in the work we do within our local communities.
Your new role:
As Donor Care & Regular Giving Coordinator, you will build and strengthen our donor care services to enable maintenance of long-term supporter relationships. Your ability to establish rapport, exude warmth and friendliness during telephone and written interactions will be vital in your role as first point of contact with donors. You will also coordinate activities relating to the delivery of the Regular Giving program as part of the Society’s key fundraising objectives. There is potential to learn and grow in this role especially for those with keen interest in direct marketing.
Your responsibilities:
- Be the first point of contact for current and potential supporters who contact us by telephone, letter or email
- Provide timely response to enquiries, requests and feedback through telephone or written communication
- Proactively seek ways to improve donor care processes
- Participate in activities and initiatives aimed at increasing the level of supporter satisfaction
- Coordinate activities relating to the Regular Giving program to build and uplift donor engagement, support and reduce attrition.
To be successful, you will need:
- Relevant qualifications preferred in related disciplines e.g. business, marketing
- Excellent interpersonal and relationship management skills
- Proven ability to collaborate with internal and external stakeholders
- Effective time management and organisational skills
- Proficiency in MS Office software and experience using databases.
- Understanding of marketing and fundraising preferable. Direct Marketing knowledge would be advantageous.
If you have questions about this role, or require an easy read Position Description, please email the Direct Marketing Manager on ai-lin.crisford@vinnies.org.au quoting: quoting Donor Care and Regular Giving Coordinator/VIN2837.
If this sounds like you, don’t wait - apply now, we are interviewing as we receive applications.
Submit your application with a resume, for more about the role -see Position Description. Our Recruitment process
St Vincent de Paul Society (NSW) welcomes people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunity employer and are committed to engaging a diverse workforce. We encourage applications from Aboriginal and Torres Strait Islanders, people with disability, people from diverse cultural and linguistic backgrounds, people who identify as LGBTQIA+, candidates of any or no religious beliefs and applicants of all ages.
The Society is committed to being a Child Safe organisation, further information can be found in the Society’s commitment to Safeguarding Children & Young People. Prior to an offer of employment, candidates will be required to complete the pre-employment checks including a Police check & Working with Children check. A health / medical assessment may be required for some roles.
St Vincent de Paul (NSW) has a COVID- 19 vaccination policy that has identified this role as requiring a full COVID-19 vaccination. Medical exemptions with the NSW government contraindication form will be considered, subject to a satisfactory risk assessment.