Quality Officer

Job No: VIN2868
Location: Hybrid: WFH + Flexible to work from any of our Vinnies offices.


  • Opportunity to develop & lead a range of quality improvement projects within Vinnies Health Services.
  • Hybrid WFH arrangements &flexibility to work from any of our Vinnies metro or regional offices.
  • Competitive salary + salary packaging tax-free benefits: increasing annual take-home pay.

The St Vincent de Paul Society is a leading provider of community support services, whose mission  is to shape a more just and compassionate society. 

We believe our employees are key to our success and offer Learning and Development programs to enhance and grow your career across a range of teams and services.  The Society recognises the value of an inclusive work environment and believes that our diversity is a strength in the work we do within our local communities.

 Your new role:  

Amazing opportunity for a Quality Officer to join Vinnies NSW in this unique role, reporting directly to the Director - Health Services. You will lead the systematic approach to embedding quality, consistent practice, and capacity building. Your stakeholder management skills will be invaluable as you coordinate projects and working groups with employees in a range of diverse roles across the organisation. You will play an influential role in supporting a culture of continuous improvement in the vital services that Vinnies provides.

More about the role: 

  • Ensuring the clinical governance, quality and risk management frameworks are maintained, taking part in regular quality review and improvement projects, accreditation and audit development and implementation.
  • Support a culture that enables employees to understand and comply with quality, clinical risk and client safety guidelines to meet relevant accreditation/legislative requirements.
  • Maintain the Incident Review Management System in collaboration with the Clinical Governance and Quality team
  • Embed and monitor measurement approaches across health divisions to ensure the timely delivery of agreed actions and improvements
  • Assist in delivering basic training to the division and supporting managers with their teams when necessary.
  • Lead & oversee quality improvement projects, quality audits and monitoring to support continuous service improvement.

More about you, you will have:

  • Minimum Cert IV in relevant field or tertiary qualifications in Social Work/Social Science/Community Welfare or other relevant fields.
  • Demonstrated skills and experience in the drug and alcohol, aged care or health sectors.
  • Demonstrated ability to lead and coordinate projects, including facilitating meetings/working groups with staff in various roles.
  • Demonstrated high-level communication, interpersonal, analytical, negotiation and conflict resolution skills.
  • Demonstrated high-level organisational and reporting skills.
  • Computer literacy -  competence in Microsoft Office & high-level organisational and reporting skills.
  • High-level understanding of current issues facing the not-for-profit industry and incorporated not-for-profit organisations.
  • St Vincent de Paul (NSW) has a COVID- 19 vaccination policy that has identified this role as requiring a full COVID-19 vaccination.  Medical exemptions with the NSW government contraindication form will be considered, subject to a satisfactory risk assessment.


If you have questions about this role, please email Monica.Yanni@vinnies.org.au quoting: Quality Officer /VIN2868

Apply now.  Please attach your Resume with brief responses to the essential requirements listed in the Position Description.

Information on how to apply.   



The Society is committed to being a Child Safe organisation, further information can be found in the Society’s commitment to Safeguarding Children & Young People. Prior to an offer of employment, candidates will be required to complete the pre-employment checks including a Police check & Working with Children check. 

St Vincent de Paul Society (NSW) is an Equal Employment Opportunity Employer and is committed to engaging a diverse workforce. We take pride in the diversity of our people and encourage applications from people from Aboriginal and Torres Strait Islander backgrounds, people with disability, people from diverse cultural and linguistic backgrounds, people who identify as LGBTQIA, candidates of any or no religious beliefs and applicants of all


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