Engagement Worker

The St Vincent de Paul Society is a leading provider of community support services, whose key value is to shape a more just and compassionate society

Your new role: 

The Engagement Worker  is a dynamic role where you will be providing a variety of social engagement support to clients visiting the Drop in at the Ozanam Learning Centre. You will play a key role in facilitating activities and services that promote exceptional impact, service and engagement that contribute to the broader outcomes of those experiencing disadvantage. You will be joining a highly supportive, friendly & values-driven team environment and culture, that offers Learning and Development programs to enhance and grow your career across a range of teams and services.

 Your responsibilities: 

• Support and contribute to social engagement activities that reflect consumer voice and are evidence informed practice.
• Providing general support at the OLC drop in centre, including social engagement activities (i.e facilitating board games, craft activities and book groups) 
• Provide and model excellent customer service for general enquiries, membership or volunteering enquiries, donor enquires, and requests for support or assistance including intake assessment and external referral.
• Support people experiencing disadvantage to engage and participate in programs and activities that meet service outcomes
• Ensure accurate data capturing and reporting that contribute to continuous improvement

To be successful, you will need: 

• Relevant qualification/s and / or demonstrated experience in community services and / or other relevant area.
• Strong interpersonal skills with the ability to work with a broad range of people from a variety of backgrounds and experiences, including cultural sensitivity and cross-culture communication
• Ability to assess the needs/respond to the enquiries of the people that use the service & confidently apply de-escalation strategies in high conflict situations
• Excellent organisational & time management skills with the ability to prioritise and manage multiple and competing work tasks and deliver to agreed deadlines.
• Adaptability and flexibility to changing work environments and requirements.
• St Vincent de Paul (NSW) has a COVID- 19 vaccination policy that has identified this role as requiring a full COVID-19 vaccination.  Medical exemptions with the NSW government contraindication form will be considered, subject to a satisfactory risk assessment

If this sounds like you, don’t wait - apply now, we are interviewing applications as we receive them. Submit your application with a resume and cover letter which addresses the key requirements of the Position Description.

 Information on how to apply. 

If you have questions about this role, please email John.Cavanough@vinnies.org.au  quote: Engagement Worker /VIN2888

The Society is committed to being a Child Safe organisation, further information can be found in the Society’s commitment to Safeguarding Children & Young People. Prior to an offer of employment, candidates will be required to complete the pre-employment checks including a Police check & Working with Children check. 

St Vincent de Paul Society (NSW) is an Equal Employment Opportunity Employer and is committed to engaging a diverse workforce. We take pride in the diversity of our people and encourage applications from people from Aboriginal and Torres Strait Islander backgrounds, people with disability, people from diverse cultural and linguistic backgrounds, people who identify as LGBTQIA, candidates of any or no religious beliefs and applicants of all ages.