VINNIES ASSIST INFORMATION & REFERRAL OFFICER

• Hybrid way of working – work/life flexibility options 
• SCHCADS Award: $36.00 + super + tax-free salary packaging.
• Part-time 21 hours per week (Mondays, Thursdays & Fridays 08:30 am to 4:30 pm
• We may also have some casual vacancies, if the above shifts do not work for you please submit your availability in your cover letter. 

The St Vincent de Paul Society is a leading provider of community support services, whose values  it is to shape a more just and compassionate society. 

The Society recognises the value of an inclusive work environment and believes that our diversity is a strength in the work we do with our local communities. 

The role: 

As a Vinnies Assist Information & Referral Officer, you will play a vital role in our organisation by answering the Vinnies Assist line and handling a diverse range of calls. With empathy and professionalism, you will provide intake and referral services to all incoming and outgoing enquiries across our various directorates. 

You will be joining a small and supportive team that values collaboration and growth. Through our comprehensive learning and development programmes, you will have the opportunity to enhance your skills and knowledge in the community services sector. 

Responsibilities: 

• Provide quality customer service/emotional support to clients through phone conversation & facilitate the referrals  internally and externally to appropriate services.
• Provide information, intake, referral services and actively refer to our internal specialist services across NSW, in accordance with relevant guidelines.
• Provide interactions that are culturally appropriate & consistent with trauma-informed care practices.
• Maintain and update information in the Society’s databases including all administrative tasks associated with assessment and referral.
• Ensure all caller interactions are delivered in a client-focused, socially inclusive, non-judgemental manner. 

You will need: 

• Minimum Certificate III in Community Services or other related discipline, or relevant experiences in Community Services, Disability, Aged Care, Drug & Alcohol, Welfare.
• Demonstrated experience in assisting people in crisis and the ability to use sound judgement and/or own lived experiences.
• Good computer skills & demonstrated ability to relate positively and confidently with a wide range of people over the phone.
• Ability to work calmly under pressure and show emotional intelligence with your responses/reactions. 
• Demonstrated ability to work as part of a team and to work independently and unsupervised.
• Good written & oral communication skills.

If this sounds like you, don’t wait - apply now, we are interviewing applications as we receive them. Submit your application with a resume. For more about the role, see the Position Description. 

This is our Recruitment process 

St Vincent de Paul Society (NSW) welcomes people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunity employer and are committed to engaging a diverse workforce. We encourage applications from Aboriginal and Torres Strait Islanders, people with disability, people from diverse cultural and linguistic backgrounds, people who identify as LGBTQIA+, candidates of any or no religious beliefs and applicants of all ages. If you are a candidate with disability please let us know if you require any support to participate in the application and recruitment process.

The Society is committed to being a Child Safe organisation, further information can be found in the Society’s commitment to Safeguarding Children & Young People. Prior to an offer of employment, candidates will be required to complete the pre-employment checks including a Police check & Working with Children check. A health / medical assessment may be required for some roles.

    St Vincent de Paul (NSW) has a COVID- 19 vaccination policy that has identified this role as requiring a full COVID-19 vaccination. Medical exemptions with the NSW government contraindication form will be considered, subject to a satisfactory risk assessment.