Quantum Support Officer

Job No: VNA202
Location: Mount Waverley, VIC

  • Part-time or full-time opportunity (25-38 hours per week)
  • Based in Mount Waverley
  • Base Salary + Superannuation = $70,728 (pro rata) + Salary Packaging

Do you want to make a difference and become a part of a team that supports a future where people who are blind or have low vision can live an independent life they choose?

If so, then this might be the perfect role for you!

About the role 

This role sits within our customer service team at Quantum and will support our newly relocated Quantum office in Mount Waverley, Victoria, including customer service and welcoming visitors on site. This role will allow you to utilise your customer service skills in a meaningful way to support both our customers and the broader Quantum team. It will offer you the opportunity to support the set-up of a new office and building our customer base in Victoria.  

The role will support general customer inquiries on multiple channels including face to face, phone and/or email. You will be required use your skills in using databases and software programs to process & prepare company purchase orders, sales orders and on-line website orders via appropriate channels and prepare documentation and payments for all funding types (including NDIS, DVA, and HCP). There will be contact with relevant stakeholders, including allied health professionals and Ophthalmologists/Optometrists, to deliver approved products and services to clients in accordance with relevant funding guidelines. 

The successful candidate will collaborate with local Quantum Consultants to organise stock for the local office, and manage loan and demonstration stock. 

View the Position Description for this role 

About us 

Vision Australia is a leading national provider of blindness and low vision services in Australia. We work in partnership with Australians who are blind or who have low vision to achieve the possibilities they choose in life. Quantum is a wholly owned subsidiary of Vision Australia. 

About who we support 

For over 35 years, Quantum has been providing products and services to people with a print disability (low vision, blindness or a learning difficulty). Quantum was the founding sponsor of the Macular Disease Foundation and we are an approved supplier to the Department of Veterans Affairs and the NDIS. We also collaborate closely with eye care professionals (ophthalmology and optometry practices) and vision support agencies such as Vision Australia, Guide Dogs, and the Royal Society for the Blind. 

Vision Australia provides services to more than 25,500 clients from 35 Vision Australia centres in Victoria, New South Wales, the Australian Capital Territory, Queensland, South Australia and Western Australia; and through outreach programs in the Northern Territory and Tasmania. 

About you 

To be successful in this role you will have: 

  • Certificate IV in Business Administration or equivalent experience; 
  • Experience working in high level administration and customer service role; 
  • Excellent verbal and written communication skills and interpersonal skills, including an understanding and application of person-centred and strengths-based approaches to engage with Quantum customers and their families/carers; 
  • Understanding of government funding Policies & Procedures within the disability and aged care sector. 

Benefits of working at Vision Australia 

  • Generous salary packaging options 
  • Flexible working arrangements 
  • Exciting career paths
  • Exceptional professional development opportunities 

Salary Packaging 

  • With the offer of Salary Packaging, you can use some of your salary to pay for everyday expenses before income tax is calculated, meaning you pay less tax and have more money to spend. That’s because your salary packaging money is deducted first and then your tax is calculated on the remaining amount. 

Find out more about Salary Packaging 


If you have any questions about the role, please contact the below Hiring Manager. 

Name: Joanne Northcote 

Email: Joanne.Northcote@visionaustralia.org 


Vision Australia is committed to do all that is reasonable to ensure the safety, welfare and wellbeing of clients (including children); their families; the community; staff and volunteers; and any other person entering Vision Australia’s workplace. Police checks, state working with children checks, NDIS Worker Screening checks and Professional Registrations form part of Vision Australia’s probity screening standards ensuring that quality services are provided in a safe environment. 

To apply 

If this sounds like a great fit for you then please complete our online application process. 

Applications should consist of a full resume and a cover letter. Please note pdf documents are not accepted for accessibility reasons. 

For more information about working at Vision Australia go to www.visionaustralia.org/careers. 

We highly encourage applications from candidates who are blind or have low vision. 


Apply Now

Privacy Acknowledgment

Vision Australia is collecting personal information from you as part of the recruitment and selection process. Vision Australia recognises the importance of privacy and is committed to ensuring the privacy of your personal information collected and/or received by us.

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