Service Support Officer
Job No:
VNA606
Location:
Bendigo, VIC
THIS ROLE IS OPEN TO VISION AUSTRALIA EMPLOYEES ONLY
- Permanent, full-time position
- Work from home flexibility
Provide effective and timely administrative support in accordance with established policies, procedures and processes.
View the Position Description for this role
Responsibilities
- Provide a welcoming reception function for the site;
- Utilising a person-centred and strengths based approach, engage with people who are blind or living with low vision and their families to provide a positive initial experience in the office, also understanding and engaging in the unique approach to Employability;
- Maintain a broad and strong understanding of the range of services and supports that Vision Australia provides to ensure accurate information is provided to clients, their families and community
- Monitor and maintain up to date records in accordance with professional standards, Vision Australia policy and procedures and external legislation.
Requirements
To be successful in this role you will have:
- Relevant administrative support experience;
- Experience working in high level administration and customer service roles;
- Excellent verbal and written communication skills and interpersonal skills, including a strong understanding and application of person-centred and strengths based approaches to engage with people who are blind or have low vision and their families;
- Proficiency in all Microsoft applications and software programs including client management, mailouts and finance systems.
Contact
If you have any questions about the role, please contact Megan Boldt.
Applications should consist of an up-to-date resume and a cover letter. You should address the essential job capabilities as outlined in the position description highlighting what you can bring to the role. Please upload documents as a word file for accessibility reasons.
We are committed to ensuring an inclusive culture, and value diversity and all abilities. We highly encourage applications from candidates who are blind or have low vision and from those who identify as Aboriginal or Torres Strait Islander.