NSW Spectacle Program – Customer Service Officer
Job No:
VNA714
Location:
National
THIS ROLE IS OPEN TO VISION AUSTRALIA EMPLOYEES ONLY
- NSW Spectacles Program Customer Service Officer
- Two Days Per Week
- National Opportunity
Liaise and support with key stakeholders of the Vision Australia NSW Spectacles Program; a Program funded by the NSW Department of Family and Community Services that provides free spectacles and other optical aids to vulnerable and disadvantaged NSW residents. These stakeholders are participating optometrists and optical dispensers and members of the general public who may access the Program.
View the Position Description for this role
Responsibilities
- Provide excellent customer service to all stakeholders who come from a variety of backgrounds. Provide quality on-the-spot information about the Program.
- Survey for client satisfaction and audit documentation submitted against Program eligibility criteria and other guidelines.
- Assess special claims for optical appliances as per guidelines and communicate results respectfully to relevant stakeholders
- Handle and resolve customer complaints respectfully and promptly.
- Provide training to providers in online portal and trouble shoot technical issues they may be experiencing.
Requirements
To be successful in this role you will have:
- Qualification in Certificate III Customer Service or equivalent experience.
- Previous experience working with a wide variety of people including both professionals and vulnerable/disadvantaged people.
- Excellent customer service skills
- Excellent written and oral communication skills
- Good analytical and problem solving skills
Contact
If you have any questions about the role, please contact Cecilia Pham.
Applications should consist of an up-to-date resume and a cover letter. You should address the essential job capabilities as outlined in the position description highlighting what you can bring to the role. Please upload documents as a word file for accessibility reasons.
We are committed to ensuring an inclusive culture, and value diversity and all abilities. We highly encourage applications from candidates who are blind or have low vision and from those who identify as Aboriginal or Torres Strait Islander.