Customer Service Officer
Job No:
VNA752
Location:
Parramatta NSW or Coorparoo QLD
- Permanent, full-time opportunity
- Able to be located at our Parramatta NSW or Coorparoo QLD locations
- Base Salary = $77,400 + Superannuation with Salary Packaging up to $15.9k
About Us
Join an organisation committed to making a positive difference in the lives of others.
As a Vision Australia employee, you are part of a team committed to supporting people who are blind or have low vision to live the life they choose and striving for their inclusion in all areas of society.
We listen to our more than 35,000 clients, building our services around their needs and aspirations. Similarly, we trust our workforce to use their best judgement to achieve positive, measurable outcomes.
As a trusted pillar of the community, Vision Australia has been supporting people who are blind or have low vision for more than 150 years.
About the Opportunity
As our Customer Service Officer, you will provide direct assistance to people who contact Vision Australia through telephone, email or other channels. In this role you will also:
- Deliver professional customer service in every interaction
- Provide general information about Vision Australia products and services.
- Respond to and ensure accurate and consistent delivery of Information through multiple communication channels.
View the Position Description for this role
About You
As part of the National Contact Centre team, you should have relevant qualifications or experience in Customer Service or Contact Centre(e.g. Certificate II or III in Customer Contact). In addition, a minimum 3 years experience in a contact centre/customer service role encompassing a multi-skilled environment is encouraged. You will also have:
- Experience in explaining complex information
- Understanding of funding bodies relevant to provision of services by Vision Australia
- Exceptional Customer Service Skills
Benefits of Working at Vision Australia
- Flexible working hours available to suit your needs
- Annual salary review to ensure your pay is in-line with the market rates
- Easy-to-access location
- Professional development opportunities and micro-learning sessions available for all staff
Contact
If you have any questions about the role please contact the hiring manager, Bianca Reid.
To Apply
If this sounds like a great fit for you then please complete our online application.
Applications should consist of a full resume and a cover letter. Please note that PDF documents are not accepted for accessibility reasons. If you require any support or considerations with the application process, please reach out to People and Culture or the above hiring manager.
For more information about working at Vision Australia, please visit our Careers page.
We are committed to ensuring an inclusive culture, and value diversity and all abilities. We highly encourage applications from candidates who are blind or have low vision and from those who identify as Aboriginal or Torres Strait Islander.
