Donor Relationships Coordinator - Inbound Calls
Job No:
VNA755
Location:
Parramatta, NSW
THIS ROLE IS OPEN TO VISION AUSTRALIA EMPLOYEES ONLY
- Permanent position
- Full-time hours
Be the first point of contact for inbound donor enquiries to the Vision Australia Fundraising team.
View the Position Description for this role
Responsibilities
- Act as the first point of contact for inbound donor phone enquiries, delivering a warm, professional, and solution-focused experience.
- Be a friendly and approachable voice for supporters, building and maintaining relationships across all fundraising programs.
- Support donors primarily in regular giving (especially Puppy Sponsorship) and single giving, while triaging initial enquiries for bequests, major gifts, community fundraising, and corporate partnerships.
- Assist with specific fundraising campaigns as needed, including both inbound and outbound calling.
Requirements
To be successful in this role you will have:
- Experience in a similar role or in relationship orientated fundraising or marketing with strong administrative responsibilities
- Strong written and verbal communication skills with a demonstrated ability to effectively listen, negotiate and show diplomacy
- Good organisational and time-management skills including the ability to work under pressure and meet tight deadlines
- High level of attention to detail and quality
Contact
If you have any questions about the role, please contact Jayden Urquhart.
Applications should consist of an up-to-date resume and a cover letter. You should address the essential job capabilities as outlined in the position description highlighting what you can bring to the role. Please upload documents as a word file for accessibility reasons.
We are committed to ensuring an inclusive culture, and value diversity and all abilities. We highly encourage applications from candidates who are blind or have low vision and from those who identify as Aboriginal or Torres Strait Islander.
