Dining Services Supervisor - Pallermo Village Retirement Residences

Job No: VSL4573504
Location: Oakville, Ontario

 

Come join us and help make a difference in the lives of older adults! As employees at a Verve Senior Living Retirement Residence, our primary goal is to help each person, have a great day, every day! Our employees thrive on collaboration and have a passion for excellence, achieving multiple awards including the Order of Excellence in Quality, from Excellence Canada. As part of our team, the things you do are key to helping us achieve our shared vision of helping seniors live longer, better. Oh, and you’ll also have a lot of fun doing it. Want to join us?

 

ACCOUNTABILITY OBJECTIVE

Under the direction of the Dining Services Manager, is responsible for the supervision of the delivery and serving of meals to residents and guests, the cleanliness of servery, dining area, and bar area, and the assignment of duties related to dining room operation.

KEY RESPONSIBILITIES

Assists the Dining Services Manager in the recruitment, selection and orientation and training of serving staff.

Completes probationary reviews with input from the Dining Services Manager.

Assists with coordinating catering functions.

Coordinates reservations for dining room and private dining room.

Acts as server as required.

Performs administrative duties such as payroll, scheduling, ordering, and inventories.

Provides direction for scheduled work duties of servers, ensuring that dining service meets or surpasses, accepted standards. Completes daily work assignment sheet.

Meets and greets residents upon arrival to dining room and seats them appropriately.

Co-ordinates ordering and keeping track of inventory of liquor, wine, beer, and other requirements for bar service.

Provides input and assistance to the Dining Services Manager regarding discipline of staff according to approved procedures.

Conducts counseling of service staff in regard to any improvements needed.

Participates in the performance appraisal process with the manager of all servers on an annual basis.

Liaises with new residents for dining room seating and arranges table transfers as required and meal seating times.

Ensures that meal service is carried out in accordance with approved policies and procedures.

Co-ordinates set-up, service, and cleaning of catering functions.

Ensures that the appropriate action is taken to resolve conflicts in the dining room either between residents or between resident and staff.

Monitors the cleanliness of dining room furnishings, china, glassware, cutlery and table linens and take corrective action when required.

Ensures that staff are properly attired in uniforms and are properly groomed for work.

Implements and monitors proper standards for table set-up, food service and table clearing which conform to all sanitary and safety regulations and dining services standards.

Provides assistance to servers as required.

Ensures that dining room, serving stations, and bar area are cleaned, vacuumed and sanitized after each meal period.

Participates in department in-services and meetings as required, including the resident food committee.

Records and tracks guest meals, charges and cash payment balance charges for deposit.

Complies with the Occupational Health and Safety Act, Workplace Safety and Insurance Act and Workplace Hazardous Material Information Systems. This includes recognizing health and safety hazards, reporting incidents, fulfilling responsibilities under the applicable legislation, as well as participating in in-services and fire drills.

Is able to work every other weekend

Complies with all relevant corporate policies and procedures.

Completes all required annual mandatory training/education.

Provides coverage for Dining Services Manager in his/her absence.

Performs other related duties as assigned or delegated by the Dining Services Manager or members of the departmental management team.

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