IT Administrator
Job No:
VSL4574309
Location:
Toronto
Come join us and help make a difference in the lives of older adults! As employees at a Verve Senior Living Retirement Residence, our primary goal is to help each person, have a great day, every day! Our employees thrive on collaboration and have a passion for excellence, achieving multiple awards including the Order of Excellence in Quality, from Excellence Canada. As part of our team, the things you do are key to helping us achieve our shared vision of helping seniors live longer, better.
ACCOUNTABILITY OBJECTIVE
- Reporting to the National Director of Information Technology, you will work with Project Team
for implementations/rollouts, documentation and post rollout support
ROLE OVERVIEW
- The IT Administrator applies technical and operational knowledge to deliver effective IT Services
that meet the day to day needs of Diversicare Canada Management Services Co., Inc and DCMS
Realty. - The IT Administrator provides Microsoft cloud services, WIFI, network/firewall and desktop
troubleshooting and special projects rollout. He/she works closely with other Information
Technology team members that set implementation procedures and standards. - The IT Administrator travels extensively to perform onsite support when needed, rollout activities,
site surveys, document business requirements from business representatives, vendors, as
appropriate and status reporting as determined by the Project Team. He/She also works closely
with the outsourced remote Helpdesk as an escalation point for onsite break/fix type issues.
KEY RESPONSIBILITIES
- Knowledge and understanding of Microsoft Office 365 (SharePoint, Outlook, Teams,
OneDrive) - Perform installation, configuration, patching, troubleshooting, moves, and
decommissioning of PCs. - Track and maintain IT asset inventory as required
- Perform administration tasks on firewalls, routers, switches, etc
- Ensuring operational effectiveness through end user adoption/training of new
technologies - Troubleshoot IT issues reported by users, including password and account resets and
troubleshooting network/internet connectivity - Maintain technical documentation for systems
- Adheres to change control procedures
- Participate in a on-call rotation and respond to outages related to systems
- Willingness to travel within the GTA to remote sites extensively (up to 80%)
- Some travel across Canada will be required
GENERAL
- Complies with the Occupational Health and Safety Act, Workplace Safety and Insurance
Act, and Workplace Hazardous Material Information System. This includes recognizing
health and safety hazards, reporting incidents, fulfilling responsibilities under the
applicable legislation, as well as participating in in-services and fire drills. - Complies with all corporate policies and procedures.
- Completes all required mandatory training/education.
- Other duties as assigned
QUALIFICATIONS
- College or University graduate or 1-2 years hands-on working experience in a related
technology discipline - Experience working with a ticketing systems
- Experience administering Office 365 applications
- Strategic thinker
- Problem-solver
- Strong organization and time management skills
- Ability to work under pressure with tight deadlines and produce results
- Ability to work independently and in a team environment
- Ability to learn new technologies on the fly
- Excellent interpersonal and communication abilities (written/verbal)
- High attention to detail with an eye for accuracy
- Able to conduct research and analyses of technology
All offers of employment are subject to Criminal Background Checks. We thank all who apply; however, only candidates under consideration will be contacted.
We accommodate people with disabilities in the recruitment and hiring process.