Store Manager
Job No:
WHS390
Location:
Melbourne CBD
About the Company:
WHSmith is an historic, much loved international retailer that operates stores in an array of fast paced, dynamic environments including airports, train stations, hospitals, universities, and shopping centres. We are a retailer focusing on news, books and convenience, and are a renowned, competitive leader in the travel market worldwide.
Scope of Position:
We are currently recruiting for a Store Manager to be based in the CBD to provide support and leadership across our team. We are looking for energetic, flexible and highly organised team players with proven experience in a similar role to join our team.
The successful applicant will be highly organised yet flexible, a strong and confident leader, and possess excellent communication skills, as well as a developed sense of initiative with the ability to make quick decisions. They will be responsible for upholding the success of the store through staff management, ensuring our high standards of customer service are maintained, and adhering to company policies and procedures.
As the Store Manager you will be responsible for maintaining the success of your store through staff management and financial control. You will be hands on to ensure high standards of customer service are maintained and company policies and procedures are being followed.
Role and Responsibilities:
As the Store Manager you will be responsible for maintaining the success of your store through staff management and financial control. You will be hands on to ensure high standards of customer service are maintained and company policies and procedures are being followed.
- Leading a 'Customer first' culture
- You will be an expert on both front and back of house operations and reporting.
- Responsible for training and developing the team.
- Leading the team to deliver exceptional customer service.
- Driving sales strategies and key performance indicators with your team.
- Merchandising and stock rotation to ensure standards are met.
Skills & Experience:
- At least 2 year's management experience in a fast paced retail environment.
- Leadership and mentoring abilities.
- The desire to build a career in Retail Management.
- Knowledge of busy retail operations with a focus on quality service.
- Experience managing stock and labour costs.
- Effective staff management and training skills.
- The ability to achieve targets and KPIs.
- Excellent communication and interpersonal skills.
- Flexibility with work hours and willingness to work weekends/public holidays when needed.
If you are an experienced Store Manager who is motivated to work in a growing, fast paced, and dynamic business then we would love to hear from you!