Site Manager

Elevate Your Career: Lead Our Campbelltown Hospital Café Team as Site Manager!

• Exciting opportunity to oversee two sites within Campbelltown Hospital!
• Full-time salaried position available (Predominantly Monday – Friday). 
• Contribute to the wellbeing of hospital staff, patients, and regular customers by providing quality customer service

About WHSmith Australia

WHSmith is a historic British retailer focusing on news, books, and convenience, and more recently Café operations across Australia. Our retail stores are located in some of the busiest and most exciting airports in the country, and our food sites in some of the busiest hospitals. Both provide a dynamic and fast-paced work environment that is perfect for driven individuals who thrive on a challenge. Our company values are Value our People, Drive for Results, Customer Focus & Accountability. As such, we are looking for enthusiastic and energetic individuals who share our passion for delivering exceptional customer service and who are committed to helping our business grow and succeed.  

About the Position

As a Site Manager, you will lead the team and manage the daily operations of two bustling café sites (The Food Depot and Long Shot Café) nestled within Campbelltown Hospital!

Here's what you'll do:

• Set the bar high for customer experience, by implementing our customer service guarantee to ensure each visit leaves with a lasting impression.
• Explore growth and sales opportunities, including customised catering.
• Maintain a positive work environment by keeping the team motivated and engaged by embracing our core values.
• Work closely with your Area Manager to thrive in all aspects of operations to identify trends, revenue growth, stock management, and staff development.
• Adhere to health and safety procedures, working with our health and safety team to ensure your site is fully compliant.

*This is a full-time salaried position, and you will be required to work 38 hours per week.

About You

The ideal candidate for this position will have the following:

• At least 5 years’ experience in a customer facing café management role.
• High standard customer service skills and a personality to match. 
• Barista and kitchen operations experience (trade qualifications highly desirable).
• Ability to work autonomously.
• Beneficial experience in a contract catering environment.
• A current food safety supervisor certificate showing commitment to ensuring food safety.
• Experience managing food compliance inside HACCP guidelines.
• Outstanding people management, stake holder management and leadership skills.
• Motivation and enthusiasm to drive a high-performing culture.
• Computer literacy – intermediate skills in Microsoft Word, Outlook and Power Point and Excel.
• Sound knowledge of busy multi food outlet operations with a focus on sales and service

If you're fueled by the drive to deliver outstanding service and are looking for an opportunity to enhance your leadership acumen in a fast-paced hospitality environment, please apply now!

Our Commitment to Diversity and Inclusion

WHSmith is an equal opportunity employer and considers all applicants for employment. We recognise the importance of equity in all that we do, as well as promoting a culture of inclusion through our policies, procedures and working practices. If you have any support requirements, we encourage you to advise us at the time of your application, so we can assist you appropriately during the recruitment process.

* Please note, only shortlisted applicants will be contacted.