Team Leader - Cafe

Join Our Exciting New Team at Alfred Hospital!

• Join a well-established international brand with huge growth and development plans.  
• Exciting brand-new estate with soon to be fully refurbished sites!

About WHSmith Australia

WHSmith is a historic British retailer focusing on news, books, and convenience, and Café operations across Australia. Our food sites are located in some of the busiest hospitals in the country, and our retail stores in some of the most exciting airports. Both provide a dynamic and fast-paced work environment that is perfect for driven individuals who thrive on a challenge. Our company values are Value our People, Drive for Results, Customer Focus & Accountability. As such, we are looking for enthusiastic and energetic individuals who share our passion for delivering exceptional customer service and who are committed to helping our business grow and succeed.    

About the Position

WHSmith Australia is constantly growing and innovating. Our latest area of growth is the newly acquired Alfred Hospital estate. We will be undergoing a refurbishment project and will be opening multiple brand new, state of the art hospitality facilities during the year. We are currently looking for a Team Leader to support our temporary sites, and eventually transition to our exciting new concept stores: 

As a Team Leader, you are responsible for ensuring that our customers receive the highest level of service. Other responsibilities include: 

• Training team members in store processes and procedures.
• Maintaining a clean workspace in accordance with Food by WHSmith hygiene Standards. 
• Reporting and communicating necessary information and feedback to the Store Manager regarding any and all aspects of store operations.
• Assist in the preparation of both food and beverages/coffees.

About You

To be considered for these roles, you must display the following: 

• Barista experience is highly regarded
• At least 2 years’ experience in a supervisory role. 
• You must be comfortable working in pop up environments such as coffee carts & outdoor operations (marque set up).
• Must have flexible availability across Monday - Sunday, mornings to evenings. 
• Ability to work autonomously and as part of a team.
• Strong knowledge of general café operations in a fast paced environment
• Excellent communication and interpersonal skills

Why you should join our Food by WHSmith team

• Exciting staff discounts across our fabulous products! 
• Variety of shift times – Monday to Sunday.
• Constant opportunities for progression and development - potential to grow within the company!
• A nurturing employee assistance program (EAP) for staff going through any form of hardship. 
• Take part in our employee recognition awards, The Smithies, acknowledging those who demonstrate our values with pride!

We’re not just here for our customers’ journeys - we want to make every career journey better too! Apply now!

Our Commitment to Diversity and Inclusion

WHSmith is an equal opportunity employer and considers all applicants for employment. We recognise the importance of equity in all that we do, as well as promoting a culture of inclusion through our policies, procedures and working practices. If you have any support requirements, we encourage you to advise us at the time of your application, so we can assist you appropriately during the recruitment process.

*Please note, only shortlisted applicants will be contacted.