Site Manager

Exciting opportunity for a seasoned professional to join our Food by WHSmith Wollongong team and lead our cafe operations!

• Attractive hours, fast paced already successful café environment  
• Innovative, Dynamic and forward thinking and progressive culture
• Monday - Friday roster

About WHSmith Australia

WHSmith is a historic British retailer focusing on news, books, and convenience, and more recently Café operations across Australia. Our retail stores are located in some of the busiest and most exciting airports in the country, and our food sites in some of the busiest hospitals. Both provide a dynamic and fast-paced work environment that is perfect for driven individuals who thrive on a challenge. Our company values are Value our People, Drive for Results, Customer Focus & Accountability. As such, we are looking for enthusiastic and energetic individuals who share our passion for delivering exceptional customer service and who are committed to helping our business grow and succeed.

About the Role

As a Site Manager, you will be leading the team and managing the daily operations of two cafés within Wollongong Hospital!

Here's what you'll do:

• Set the bar high for customer experience, by implementing our customer service guarantee to ensure each visitor leaves with a lasting impression.
• Recruit, train, and motivate a fantastic team to deliver outstanding service.
• Maintain a positive work environment by keeping the team motivated and engaged by embracing our core values.
• Work closely with your Area Manager to thrive in all aspects of operations to identify trends, revenue growth, stock management, and staff development.
• Explore growth and sales opportunities, including customised catering.
• Manage ordering process to ensure our sites are well-stocked and prepped, and actively manage food wastage to promote sustainability. 
• Ensure our store and equipment meet the highest cleanliness and safety standards by partnering with our national safety manager.

About You

The ideal candidate will have:

• A minimum of 2 years' experience in a customer facing role
• Exceptional customer service skills and leadership presence.
• 1-2 years barista and kitchen experience.
• Excellent multitasking skills and the ability to manage priorities efficiently.
• A current food safety supervisors’ certificate - This is preferred but not essential as we can help you to obtain if required.
• Intermediate computer skills (Microsoft Word, Outlook, and Excel)

If this sounds like you, apply now!

Our Commitment to Diversity and Inclusion

WHSmith is an equal opportunity employer and considers all applicants for employment. We recognise the importance of equity in all that we do, as well as promoting a culture of inclusion through our policies, procedures and working practices. If you have any support requirements, we encourage you to advise us at the time of your application, so we can assist you appropriately during the recruitment process. 

*Please note, only shortlisted applicants will be contacted.